About Us At Danny Met Sally, we’re not your average disability service provider- we’re a national premium provider with heart. Our mission is simple: to deliver the kind of care, respect, and support we’d want for our own family (Danny) or closest friend (Sally). Whether you're a client, a team member, a family member, or just passing through our doors, you matter. We’re committed to creating a supportive, inclusive environment where everyone feels valued and empowered. To find out more about our story, visit:dannymetsally.com.au

This is a permanent Full-Time role based in our Gold Coast office/Hybrid. At Danny Met Sally, we’re on a mission to deliver the highest standard of client care and support within the NDIS space. We’re looking for a Client Services Officer to join our team and work closely with our amazing Client Services, and broader team. This is a hands‑on, case management role where every day is an opportunity to create positive impact.

NDIS Support Areas: Including In-Home Supports, Supported Independent Living (SIL), Respite, and Community Participation.

Relationship Building: Engage with clients, their families, and other stakeholders to build trust and ensure satisfaction. Regularly check in with clients both over the phone and in person.

Participant Support: From onboarding to ongoing case management, you’ll be a steady,



supportive presence for the participants in your caseload.

Compliance & Quality Assurance: Support all aspects of onboarding and service delivery- including with care plans, assessments, and documentation, ensuring everything meets NDIS standards. Monitoring of participant progress notes and manage any areas of concern.

Ensure transparent communication with all departments including rostering coordinators, finance, recruitment, housing and operations to ensure client requirements are understood and delivered aligned to the DMS values.

Liaise with Client Services to continually improve and develop processes and documentation aligned within the role.

About You You're not just looking for a job, you’re looking for a place where you can grow and inspire. Most importantly, you align with our values:Integrity. Empathy. Creative. Inspire. Mindfulness. Bold. Essential Requirements

Experience in the NDIS sector, ideally within case management, with an understanding of NDIS funding, planning, and service delivery models

Self-starter who likes to leave things better than the way you find them

NDIS Worker Screening Check

Excellent communication and negotiation skills

Highly organised with exceptional attention to detail and the ability to manage multiple priorities

Valid Driver’s Licence

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📌 Client Services Officer (City of Gold Coast)
🏢 Danny Met Sally
📍 City of Gold Coast