About the Role

The Credit Control Team Leader supports the Credit Control Manager in overseeing premium collections across Australia and New Zealand. You’ll help ensure accurate reporting, timely delivery against deadlines, and solid working relationships with brokers, underwriters, operations, and other key stakeholders.
This is a hands-on role where you’ll lead by example, support the team day to day, and help drive improvements across collections, cash allocation, and issue resolution.

Key Responsibilities

- Support the Credit Control Manager with the day-to-day running of the Accounts Receivable team across local and offshore locations.
- Provide guidance, coaching, and escalation support to team members.
- Oversee collections, query management, and cash application activity to help meet targets.
- Monitor debtor balances, overdue accounts, and KPI performance.




- Review debtor reports and prepare ad hoc reporting to support AR targets and decision-making.
- Build strong partnerships with Operations to resolve issues, improve processes, and support unallocated cash targets.
- Ensure receipts are allocated and cleared in line with policy across receivables and non-receivables bank accounts.
- Deliver accurate daily, monthly, quarterly, regional, and local reporting.
- Produce reporting on unallocated cash, overdue premium, bad debts, cash forecasting, compliance, and regulatory requirements.
- Support system testing, user access, onboarding, leave coverage, and training as needed.

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📌 Credit Control Lead (Parental Leave Cover) (North Sydney)
🏢 Chubb European Group
📍 North Sydney