Technical Support Manager: Lead Enterprise Support & SLAs (Yallourn)

Technical Support Manager: Lead Enterprise Support & SLAs (Yallourn)

17 Sep
|
SOTI
|
Yallourn

17 Sep

SOTI

Yallourn

Job Description

SOTI is seeking a Manager, Technical Support to lead a high-performing team of L1-L3 engineers in ANZ, driving exceptional customer experience and SLA adherence. You will coach, mentor, and optimize processes while collaborating with engineering, product, and regional leadership to resolve complex issues.

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You will own incident management, implement improvements, and ensure metrics like CSAT and resolution time meet enterprise standards across the region.

📌 Technical Support Manager: Lead Enterprise Support & SLAs (Yallourn)
🏢 SOTI
📍 Yallourn

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