Own the Relationship. Drive Growth. Make an Impact.

Ready to take ownership of key client relationships and play a strategic role in growing and strengthening a national Facilities Management portfolio? Modus Projects is looking for an experienced Account Manager to join our Melbourne CBD team on a 12-month fixed-term contract.

This is more than a relationship management role. You'll be responsible for client satisfaction, commercial performance, contract delivery and identifying opportunities to grow our services.

Working closely with Service Management and internal teams, you'll be the trusted point of contact for clients — ensuring we deliver on our commitments while continually looking for ways to improve.

What You'll Be Doing

- Build and maintain strong, proactive relationships with key clients
- Identify opportunities for account growth, scope expansion, additional services and contract extensions
- Own contract renewal and renegotiation planning
- Manage client budgets, financial performance and cost efficiencies
- Monitor contractual obligations, SLAs, KPIs and compliance requirements
- Act as the key escalation point for contractual and service issues
- Work with internal teams to ensure contracts are delivered and continuously reviewed
- Prepare and present monthly client reports covering financial, operational and KPI performance
- Maintain oversight of client assets, ensuring they are appropriately managed and maintained
- Collaborate with legal advisors on complex contract disputes and amendments when required




- Support client after-hours escalations as part of a 24/7 escalation framework
- Identify opportunities for continuous improvement and enhanced service delivery

What You'll Bring

- 4+ years' experience in Facilities Management or a related industry
- Proven experience managing key client relationships and commercial accounts
- Strong understanding of contract management, SLAs, KPIs and financial performance
- Experience managing budgets, expenses and cost efficiencies
- Strong negotiation, communication and stakeholder management skills
- Strategic and commercially minded approach
- Strong analytical and problem-solving capability
- Excellent organisation, decision-making and time management skills
- Ability to influence, lead and collaborate across internal teams
- Professional, client-focused approach with a robust commitment to service excellence

Why Join Modus?

?️ Melbourne CBD location – Collins Street ? 12-month fixed-term contract

? Opportunity to influence client strategy, growth and service delivery

? Work with experienced Facilities Management and Service Management teams

? Career development and professional growth opportunities

? Competitive salary

?‍?‍?‍? Family-focused benefits

? Wellbeing initiatives and Employee Assistance Program

? Join a growing national organisation with a strong commercial portfolio

Ready to Take the Next Step?

If you're a commercially minded Account Manager who enjoys building strong client partnerships, driving performance and finding opportunities to grow and improve services, we'd love to hear from you. Apply now and join Modus Projects.

📌 Account Manager - Facility Management (Fixed Term) (Melbourne)
🏢 Modus Projects
📍 Melbourne