Position overview The Account Manager – Partnerships is responsible for managing and developing partnerships in the direct to consumer life insurance channel for NEOS Group. This role involves collaborating with various partners to drive sales growth, improve customer engagement, enhancing the direct product solution, as well as expanding NEOS’ market reach in the direct to consumer channel. The ideal candidate will have a robust background in product and the end-to-end product lifecycle, partnership management, commercial management and the life insurance industry.

You will play a pivotal role in ensuring the success of the current Medibank and ahm propositions as well as supporting the growth of the direct channel for NEOS through new promoters/partnerships.

This is a fantastic opportunity for an experienced life insurance professional to join a growing, fast paced, and successful business that is setting a new standard in life insurance.

About NEOS

NEOS operates a new life insurance model. We are a promoter and administrator of retail advice life insurance. Launched in 2018 we have quickly become a leader in the Australian market by setting a new standard in everything we do. In 2023 we entered the direct life insurance channel and secured the sales management and administration on the Medibank/ahm life insurance offerings in partnership with Zurich.

We are the leader in employee engagement and client satisfaction in the Australian financial services market.

Our mission is to make life insurance easy by creating a focused life insurance business, where advisers/promoters and insurers are partners, with customer needs driving our solutions and our team is challenged and inspired to do great things.

In our short lifetime, we have established a reputation for outstanding service due to the ease and simplicity of doing business with us. We call this The NEOS Experience.

Most importantly, it’s our firm belief that the only real source of sustainable advantage is the culture and the people that make up a business.



Which is why we only recruit the best – those with not only exceptional technical skills to do the job but, most importantly, a collaborative, service-orientated attitude.

This is summed up in our “why”:

“We believe that when passion and great minds combine,

the amazing occurs.

We search for better ways, we make change happen and in doing so, we improve the lives of those we impact.”

Key responsibilities

- Account management of the Medibank/ahm relationship (in support of the National Manager – Direct Partnerships) including reporting on performance and the development and implementation of sales strategies and campaigns in collaboration with partners to achieve sales and financial targets.
- Build and maintain strong relationships with existing and potential partners (promoters and insurers/reinsurers) and serve as the primary point of contact for partner organisations, ensuring effective communication and collaboration. This role is the key representative of NEOS to partners and will get exposure to all part of the value chain to ensure we track and deliver on our commitments to our partners.
- Collaborate with internal teams including product, underwriting, sales, customer service, risk, legal, technology etc to support partnership initiatives and ensure to provide best in market service to our promoters and their customers.
- Lead with the assistance of the National Manager – Direct Partnerships, to grow the NEOS Direct channel to identify, evaluate and secure new alliance partnerships.
- Develop business plans for existing and new partnerships to drive performance and expand the market.




- Be a key contributor to the compliance and governance oversight of the direct business model. Including identification and management of risk issues.
- Working with the digital team and our Promoters is optimising the on-line purchase pathway and digital customer experience.
- Work with Technology on development and enhancement of the technology solutions supporting the direct product propositions. This would include the development of white labelled direct offering for future promoters.
- Work with the Product, Underwriting and Actuarial teams to develop and enhance the current and prospective product offering.
- Assist in drafting and negotiation of agreements with existing and new promoters and insurers including involvement is negotiating commercials with partners.
- Report on, and present to, management (NEOS and external parties) on the direct channel including performance and product development opportunities.

Essential skills & experience

- At least 5 years of life insurance product management experience with experience in insurance products
- Experience in relationship management
- Excellent communication/interpersonal skills and the ability to engage, openly collaborate, and work with stakeholders at all levels
- Highly developed organisational and implementation skills and the ability to manage multiple tasks/projects and competing priorities in a fast-paced environment
- Experience with contract management including drafting and reviewing of partner agreements
- Knowledge of the regulatory environment of life insurance including but not limited to legislation impacting product design, promotion of the product, remuneration relating to life insurance products
- Experience in writing business requirements for technology development
- Output and delivery focused
- Exceptional eye for detail
- High level of personal energy and a personal drive to succeed.

Preferred skills and experience The following will be viewed advantageously:

- RG146
- Experience with JIRA, Confluence.

📌 Account Manager – Partnerships (Sydney)
🏢 NEOS
📍 Sydney