Closes: 30 September 2026

Classification: Administrative Services Officer Class 4 Salary: $86,750 - $93,416 plus superannuation

Position No: 64677

Directorate: Infrastructure Canberra

Advertised (Gazettal date): 16 September 2026

Contact Officer: Casey Campbell on [email protected] or (02) 6207 7907

Details: Are you passionate about customer service and helping people succeed?

Infrastructure Canberra is looking for a customer-focused and highly organised Administration Support Officer to become the central point of support for our Delivery - Transport and Civil Group.

In this role, you'll be the friendly, responsive and reliable first point of contact for workforce and business support matters, helping staff navigate recruitment processes, onboarding arrangements, training requirements, business systems and day-to-day administrative needs. Your ability to build positive relationships, provide exceptional service and keep things running smoothly will make a real difference to the success of our teams and the delivery of major infrastructure projects across Canberra.

About you

You are someone who genuinely enjoys helping others and takes pride in delivering outstanding customer service? You can remain calm under pressure, juggle competing priorities and communicate effectively with people at all levels?

You'll bring:

- A strong customer service mindset and commitment to delivering positive stakeholder experiences.
- Excellent communication and relationship-building skills.
- Solid organisational skills and attention to detail.




- The ability to manage multiple requests and deadlines while maintaining a high level of service.
- Professionalism, discretion and sound judgement when handling sensitive information.

If you're a people person who loves delivering great service and making life easier for others, we'd love to hear from you. We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Notes: This is a temporary position available for 12 months with the possibility of permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

Current and former ADF members are encouraged to apply. Opportunities for flexible working options could include hybrid working, being a combination of working from home,



designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.

How to Apply: Please submit:

- A current curriculum vitae outlining your skills, experience and achievements.
- A two-page response to the criteria outlining how your skills, experience and approach align with the requirements of the role, particularly:
- Delivering high-quality customer service.
- Building productive stakeholder relationships.
- Managing competing priorities and deadlines.
- Providing accurate and professional administrative support in a fast-paced environment.

Applications should be submitted . Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

Note

This is a temporary position available for 12 months with the possibility of permanency.

📌 Administration Support Officer | Full-time Temporary with a Possibility of Permanency (Canberra)
🏢 Act Government
📍 Canberra