Permanent Full time/ 9-Day Fortnight / 36 Hours per week

Salary: $2,713.67 per fortnight plus attractive allowances and Super

Position Brief - Animal Management Officer

Do you have the confidence to manage challenging situations, build positive relationships and make a real difference in the community?

We are looking for Animal Management Officers to join our Community Compliance team and play an important role in promoting responsible pet ownership, community safety and animal welfare.

About the Team:

The City Inspectorate branch is responsible for enforcing the City’s standards and local laws across building, community, public safety and environmental health compliance. Our work helps protect the safety, amenity and quality of life of the City’s residents and visitors.

The Community Compliance business unit delivers a range of animal management initiatives, including proactive patrols and enforcement, animal impounding, off-leash facility management, pet education and complaints management. Our focus is on helping residents understand their responsibilities and ensuring animals are appropriately cared for and managed in accordance with legislation.

About the Role:

As an Animal Management Officer, you will undertake compliance, education and proactive animal management programs throughout the community.

Every day is different. You’ll combine practical compliance work with education and engagement to achieve positive outcomes for residents, pet owners and their animals. You’ll have the prospect to work in the field, engage directly with the community, respond to animal-related matters and contribute to initiatives that promote responsible pet ownership.

The role operates across a 7-day roster, with hours ranging between 6:00am and 6:00pm. Animal Management Officers also participate in an on-call roster, responding to call-outs and emergencies when required.

What You’ll Do:

Conduct proactive patrols and respond to a range of animal-related complaints across the City.

Investigate compliance matters and take appropriate, fair and equitable regulatory action, including issuing warnings and infringement notices.





Impound or seize animals that are found wandering at large or pose a threat to public safety.

Educate residents and pet owners about their responsibilities and promote responsible animal ownership.

Participate in community awareness and engagement activities, including school presentations, community events and public consultation sessions.

Work collaboratively with colleagues and community stakeholders to resolve animal management issues and achieve positive outcomes.

What You’ll Bring:

You’ll be a people-focused professional who genuinely cares about the community and is comfortable working with animals. You will bring:

A genuine interest in people and the ability to negotiate positive outcomes in challenging situations.

Confidence and capability in handling animals safely and appropriately.

A strong commitment to providing an excellent customer service experience.

Honesty, integrity and a positive “can do” attitude.

A willingness to learn, develop your skills and continually improve the way we deliver our services.

An openness to feedback, together with the confidence to provide constructive ideas for improving processes and service delivery.

The maturity, resilience and communication skills to manage conflict calmly, respectfully and professionally.

A Certificate IV in Government Investigations, or equivalent knowledge and experience.

An unrestricted Class C driver's licence.

A willingness and ability to work across a 7-day roster and participate in the on-call roster.

Be part of shaping the Gold Coast’s future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

9-day fortnight

Flexible work arrangements to suit your lifestyle,



including hybrid/work from home options, flexible working hours and locations

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year

Free parking

Uniform and PPE provided A work environment committed to safety as our number 1 priority

Opportunities to work overtime to increase your take home pay

Clear paths for career progression and advancement - whether you are interested in moving into a leadership position or upskilling with specialised training, we have plenty of opportunities for you to reach your personal and professional goals

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

How to apply:

To submit your application, please click and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person: Rex Rogers

Contact Email: [email protected]

Closing Date: Tuesday 29th September 11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.

City of Gold Coast Recruitment

📌 Animal Management Officer (Bundall)
🏢 City Of Gold Coast
📍 Bundall