About us

At Foundever, we're a global leader in customer experience, with 170,000+ people supporting some of the world's biggest brands. We're a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.

About the role

Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

What You’ll Be Doing

- Answer inbound customer calls (no sales)

- Help with customer's banking related queries including fraud, dispute, credit card and business banking

- Use multiple systems to find solutions

- Provide accurate and professional support

What We’re Looking For

- Customer service or banking experience desirable (retail, hospitality, call centre – all welcome!)

- Good communication skills

- Good computer skills

- Positive attitude and willingness to learn





Benefits

- No sales – 100% customer service

- Penalty rates for week-end work, public holidays or overnight work

- Paid birthday off (conditions apply)

- Additional annual leave

- Monthly performance bonuses ($300 to $500 per month)

- Career progression opportunities

- Supportive team environment

- 3 weeks training (Mon–Fri, 9:00 am–5:30 pm)

- Ongoing coaching and support

- Employee discounts & perks

Important Info

- Full time availability required during training

- Must have Australian work rights

- Background check (including police check) required

Ready to Apply?

Start your career in banking today — no prior experience needed.

? Apply now and join a team that invests in you

📌 Call Centre Representative (Maitland)
🏢 Foundever
📍 Maitland