Clinic Administration Officer – Pialba

Crest Medical is seeking a proactive, organised, and customer-focused Clinic Administration Officer to join our team at our new clinic, opening soon in Pialba.

This role blends reception duties with higher-level administrative responsibilities, supporting the smooth and efficient operation of the clinic.

About Us

Crest Medical is a growing healthcare provider committed to delivering accessible and high-quality medical services to residents of Hervey Bay and the surrounding region. Our clinic serves as a vital hub of health and wellness, offering comprehensive care and support to individuals and families.

Position Overview

As a Clinic Administration Officer, you will play a key role in ensuring exceptional patient experiences, supporting our healthcare team, and maintaining high standards of administrative accuracy and compliance. This role suits someone with strong organisational skills, excellent attention to detail, and a passion for improving processes and contributing to smooth clinic operations.

Key Responsibilities

- Greet patients, manage enquiries, and provide assistance in person and over the phone
- Schedule and coordinate appointments for multiple healthcare providers
- Maintain and update patient records within our electronic medical records system (Best Practice)
- Perform general administrative tasks including scanning, filing, faxing, and data entry
- Assist with billing processes, WorkCover claims, unpaid account follow-up, and report accuracy
- Monitor appointment attendance, take action on missed appointments, and support the daily appointment flow
- Communicate with patients regarding reminders, enquiries,



billing questions, and general clinic information
- Maintain clinic inventory and ensure adequate stock levels
- Participate in quality assurance activities and ensure compliance with clinic policies and regulatory requirements
- Support the development of policies, procedures, and cheat sheets, and assist with staff training where required
- Collaborate with Doctors, Nurses, and Reception staff to ensure smooth clinic operations
- Attend team meetings and training sessions as required

Availability

You must be available to work a minimum of 4 days per week (preferred full-time), Monday to Friday, with potential for altrernating weekend shifts.

Requirements

- Previous experience in medical administration, reception, or customer service (preferred)
- Excellent communication skills, both written and verbal
- Solid interpersonal skills and a friendly, patient-focused attitude
- Proficiency in basic computer skills and familiarity with office software
- Ability to multitask and prioritise effectively in a fast-paced environment
- A willingness to learn, adapt, and take initiative

How to Apply

If you are passionate about making a difference in the lives of others and are ready to join our team, we would love to hear from you!

To apply for the Clinic Administration Officer position, please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in the role.

Job Types: Full-time, Part-time, Casual

Pay: $32.00 – $35.00 per hour

Experience

- Medical admin: 1 year (Preferred)
- Customer service: 1 year (Preferred)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Clinic Administration Officer (Pialba)
🏢 Crest Medical Centre
📍 Pialba