Client Success Manager (Murray Bridge)

Client Success Manager (Murray Bridge)

17 Sep
|
We All Count
|
Murray Bridge

17 Sep

We All Count

Murray Bridge

About the role

You will own the relationship with a portfolio of family-owned businesses. Not their tax returns — our accountants do that — their relationship.

You’ll run their meetings, know their business, and be the person they call. Most of what business owners need from us isn’t technical. It’s someone who has seen the whole picture, remembers what they said last time, and can tell them whether they’re on track and keep them accountable.

You won’t be expected to know the answer to every technical question. You will be expected to recognise which questions matter, ask the right questions back, and to bring in the right person when technical matters come up. Timely communication is key, not having every answer.

About us

We All Count is a sixteen-person firm based in Murray Bridge. We partner with small to medium, family-owned businesses to make accounting easy, personal and proactive.

Our values

- Evolving — always improving our skills, tools and processes
- Performance — do what you say you will do
- Initiative — leave each file better than you found it
- Client-Focused — every key decision starts with our clients in mind
- Communication — clearly and with context, meeting people where they’re at

Where you will work

Our office is in Murray Bridge, an hour from Adelaide. Once established we would like you here at least two days a week; the other three days will be yours to schedule between client meetings and working from home.

If you’re in Adelaide and happy to make that drive a couple of days a week, that works for us — plenty of our team have built a week that suits them. If you’re already local, even better.

A driver’s licence and a reliable vehicle are required — we pay a $6,000 annual fuel allowance for client travel. You’ll be out seeing clients where it suits them — at their business, at their kitchen table, or over a coffee.

What you will do





- Be the first point of contact and own every question until it’s resolved, whether or not you were the one who answered it
- Know your clients properly — their business, their people, their plans
- Notice when a client needs more than compliance — a restructure, a sale, a succession plan — and bring it to our accounting team
- Know when something needs technical judgement, and get the right people on it
- Keep your portfolio — and grow it

Who this suits

Someone who is curious and remembers things. The best person in this role asks better questions than anyone else in the client’s life, listens properly, and recalls the detail six months later.

This is probably not for you if you want to stay technical — this is not an accounting role and you won’t be preparing work. It’s also not for you if you’d rather be given the meeting agenda than build it.

What you will need

- A track record of holding client or customer relationships over years, not transactions
- Enough business literacy to look at a set of numbers and know which question to ask
- Confidence with technology — we run Xero, Microsoft 365, as well as other cloud-based tools daily
- No accounting qualification required (although it could give you an edge). We’ll teach you what you need to know.

Renumeration

$90,000 – $100,000 base plus superannuation, depending on experience, plus a $6,000 annual fuel allowance for client travel.

On top of that, 5% of the revenue under your management. It is uncapped, and it counts everything — the ongoing work, and the one-off jobs you spot and bring in (around $50,000 is a fair guide once client handovers have occurred)

Apply

Send your resume to [email protected], with the role title and where you found this ad in the subject line.

Instead of a cover letter, tell us about a client or customer you knew well — what their business was, what they were trying to do, and what you did about it. Half a page is plenty.

📌 Client Success Manager (Murray Bridge)
🏢 We All Count
📍 Murray Bridge

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