Commercial Manager

Grade : 11/12

Salary range : $154,231-178,369 + superannuation and leave loading

Duration : temporary full time role for up to 2 years

Location : Hybrid with an in-office requirement on Tuesdays and Fridays in Sydney McKell, or as directed. This may be subject to change in line with DCS workplace policies

Lead strategic procurement, commercial and contract management activities that support the delivery of critical telecommunications services across NSW.

This role is responsible for leading complex, high-value procurement and commercial activities, managing supplier relationships and contract performance, and providing expert commercial advice that enables sound decision-making and strong business outcomes.

About the team

This role sits within the Commercial Operations team in NSW Telco Authority.

The Commercial Operations team provides strategic procurement, commercial and contract management support across the organisation. The team partners with business areas to deliver complex sourcing activities, manage supplier and contractual risks, strengthen governance and achieve value-for-money outcomes that support critical telecommunications services across NSW.

Your responsibilities will include

- Leading end-to-end procurement, commercial and contract management activities across a diverse portfolio of high-value initiatives.
- Developing and implementing category plans, sourcing strategies and commercial approaches that deliver value-for-money outcomes.
- Leading complex procurement processes, evaluations, commercial negotiations and contract execution activities.
- Providing expert commercial, procurement and risk advice to executives and stakeholders, managing commercial, contractual, financial and supply chain risks.
- Establishing and overseeing contract management frameworks, supplier governance arrangements, performance measures and service delivery outcomes.
- Building and maintaining strong relationships with suppliers, government agencies and key stakeholders, resolving issues and driving continuous improvement.
- Leading, coaching and developing the Commercial Operations team while maintaining accountability for delivery, governance, reporting and organisational outcomes.

For more information on the role and its accountabilities, click here to view the role description. To be successful in this role you will have

- Essential Security Clearance: You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information
- Demonstrated experience leading complex,



high-value procurement and commercial activities from strategy through to contract management.
- Solid capability in strategic sourcing, commercial negotiation, contract management and procurement risk management.
- Sound understanding of procurement governance, probity, legislative and policy requirements, ideally within government or other regulated environments.
- Proven ability to identify and manage commercial, contractual, financial and supply chain risks while delivering value-for-money outcomes.
- Strong stakeholder management and influencing skills, including engagement with senior executives and management of competing priorities.
- Proven people leadership capability, including coaching, performance management and team development.
- Relevant tertiary qualification in business, commerce, engineering or a related discipline, with high standards of integrity, accountability and qualified judgement.

Nice to have

- Knowledge of the NSW Government Procurement Policy Framework and associated procurement schemes
- Experience in telecommunications, ICT, infrastructure, emergency services or other technically complex environments
- Exposure to organisation-wide or whole-of-government procurement programs
- Strong commercial and financial analysis capability, including total cost of ownership and benefits realisation
- Experience leading procurement transformation, capability uplift or process improvement initiatives

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service.



We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our quick-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 11/12, with the base salary for this role starting at 154,231 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 11:59pm Wednesday 30th September

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the chance to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Commercial Manager (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney