Training & On-boarding Lead – Rex Cirrus8

Overview

Are you experienced in commercial property and looking for a recent way to use your industry knowledge? We’re looking for a Training & On-boarding Lead to join Rex Cirrus8 and help commercial property professionals confidently adopt and get the most out of our property management software.

This could be a great next step for someone with experience in commercial property management, lease administration, trust accounting, property operations or client training who enjoys working with people, solving problems and sharing their knowledge.

You don’t need to come from a software implementation background. What’s most important to us is your understanding of the commercial property industry, confidence working with clients, ability to explain systems and processes clearly, and curiosity about how technology and AI can create better learning and onboarding experiences.

About the Role

As our Training & On-boarding Lead, you’ll be responsible for the successful training and onboarding of new clients onto Rex Cirrus8, ensuring they feel confident using the platform before transitioning to our Support team. You’ll work closely with commercial property professionals to understand how their businesses operate, develop tailored training plans and deliver engaging online and face-to-face training. You’ll also act as a key client contact throughout onboarding, coordinating timelines, milestones, training and data review sessions alongside our Implementation team.

Beyond new client onboarding, you’ll deliver ongoing training for existing clients and internal teams, develop webinars for new products and features, and help continuously improve our training materials, e-learning content and online knowledge base.

AI will also play an important part in how we continue to evolve our training function.



You’ll be encouraged to explore practical ways AI can improve content creation, personalise learning, streamline onboarding administration and make it easier for clients to access the information they need.

Ultimately, your role is about making learning engaging, onboarding seamless and ensuring our clients are set up for long-term success with Rex Cirrus8.

Key Responsibilities

Client Training & Onboarding

- Own the client training and onboarding experience from kick-off through to go-live
- Develop and maintain structured training plans to ensure clients are confident using Rex Cirrus8 before launch
- Plan, schedule and deliver engaging online and face-to-face training sessions
- Tailor training to each client’s commercial property portfolio, processes and ways of working
- Identify and address training gaps that could impact a successful go-live
- Provide guidance on training-related questions throughout onboarding and following go-live
- Conduct client demonstrations and training on new functionality for existing clients and internal teams
- Develop and deliver webinars for new products, features and functionality

Client Experience & Relationship Management

- Act as a key client contact throughout the onboarding process
- Build strong, trusted relationships with commercial property professionals
- Use your industry knowledge to understand client challenges and provide practical guidance
- Support clients through change and help them confidently transition from existing processes and systems
- Guide clients towards relevant online help, knowledge-base content and AI-powered self-service resources
- Work through challenges proactively to ensure clients remain positioned for success

Project Coordination & Implementation

- Project manage client onboarding and implementation activities to support a successful transition onto Rex Cirrus8
- Manage onboarding timelines, deliverables and critical milestones
- Coordinate client kick-offs, training sessions and data review meetings
- Work closely wit

📌 Commercial Property Software Consultant (Melbourne)
🏢 cirrus8
📍 Melbourne