We are looking for a Guest Service Agent to join the Front Office Department at Novotel Melbourne on Collins.

- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
- Assist guest with all enquiries and Complaints and provide accurate information to guests about property fecilities and features
- Handling call volume and maintaining phone etiquette
- Rotating shifts and rosters
- Take reservations as required in the absence of the Reservations Team
- Rotating shifts and Rosters
- The physical aspects of the role which include but are not limited to; standing, occasional lifting and carrying, occasional pushing, pulling, ascending or descending stairs
- Prior experience working with Opera Cloud prefered





Your experience and skills include:

- The ability to work a flexible 7-day roster.
- Exemplary written and verbal communication skills
- Well-presented with a natural ability to build rapport both in person and over the telephone
- Solid focus and passion for hotel operations
- Ability to deliver excellent customer service
- Ability to provide prompt and efficient service including upselling advantageous
- Self-motivated with positive and professional attitude
- Time management skills with the ability to multitask
- Flexible and able to embrace and respond effectively to change

- Prior experience working with Opera or a related system
- Fluency in English
- Additional languages are a plus

#J-18808-Ljbffr

📌 EN - Reception Agent (Melbourne)
🏢 AccorHotel
📍 Melbourne