Job Description

Introduction:

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Early Settler has been helping Australians and New Zealanders create homes they love since 1985. With more than 65 stores across both countries, we're known for stylish, affordable and built-to-last furniture and homewares.

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Description:

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We're looking for a Store Support & Communications Manager who can connect the dots between our Support Office and our stores across Australia and New Zealand - making sure our teams have the right information, the right support and the right tools to get things done.

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Every day, our Store and Regional Leaders are balancing customers, people, sales and the realities of running a busy retail network. Your role will be to make their job easier.

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You'll help ensure that when something lands in a store, it is clear, relevant, achievable and ready to execute. You'll have the opportunity to influence how we communicate, how we work and ultimately how effectively our entire ANZ retail network operates.

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What will you be doing?

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You'll be the central gateway for store-facing communication and operational support, helping create a more connected, organised and store-first retail network.

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- Own our ANZ store communications strategy, ensuring messages to stores are clear, practical, well-timed and action-focused.
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- Manage the Retail communication and operational calendars, helping stores navigate campaigns, promotions, system changes, stock activity and key trading periods.
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- Lead the Store Support function, making sure enquiries are triaged, resolved and followed through.
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- Coordinate cross-functional activity across Marketing, Merchandise, Visual Merchandising, Supply Chain, Technology, People & Culture, Finance and Property.
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- Make sure stores are ready for change - from new processes and systems to projects, campaigns, refurbishments and new store activity.
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- Turn complex information into simple, practical processes, guides and resources that stores can actually use.
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- Look for opportunities to remove duplication, simplify processes and reduce unnecessary administration.
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- Use data, store feedback and your own observations to identify what isn't working - and then help make it better.
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- Represent the store perspective across Support Office and champion a genuinely store-first way of working.
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Who are we looking for?

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We're looking for someone who is organised, commercially minded, confident and practical - someone who can move comfortably between big-picture planning and getting into the detail to make things happen.

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You'll bring:

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- Experience in Retail Operations, Store Support, Retail Communications or a similar multi-site retail environment.
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- Strong digital capability, including demonstrated experience and expertise with Sharepoint, Microsoft Planner is essential
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- A solid understanding of store operations and the realities of frontline retail.
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- Exceptional written communication and editing skills, with the ability to turn complex information into clear actions.
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- Strong stakeholder management and influencing skills.
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- Excellent organisation and the ability to manage multiple priorities and deadlines.
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- Experience coordinating projects, business change or cross-functional activity.
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- A solutions-focused mindset and the confidence to challenge things that create unnecessary work for stores.
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- Commercial and analytical thinking, with the ability to identify trends, issues and opportunities for improvement.
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Experience with stationery, consumables, suppliers or operational budgets will be highly regarded, but it's your store-first mindset, communication capability and ability to make things happen that will really set you apart.

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If you're someone who loves making things clearer, smarter and easier - who enjoys connecting people, solving problems and improving the way a business works - we'd love to hear from you.

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- Applicants must be a AU citizen, resident, or have already secured the right to work in Australia and therefore hold a valid visa.
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📌 Store Support & Communications Manager (Victoria)
🏢 Early Settler
📍 Victoria