Job Description

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- Handle inbound calls from existing customers
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- Guide customers through challenging financial circumstances
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- Assess financial hardship eligibility
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- Establish manageable payment plans
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- Navigate tailored solutions to help customers maintain essential energy services
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- Provide empathetic, active listening and problem-solving support
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Requirements

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- Minimum of 12 months experience within retail, hospitality or customer service
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- Exceptional customer service and empathy skills
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- Positive, self-motivated attitude
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- Ability to work a weekly rotating roster of 8:00am–4:00pm, 9:00am–5:00pm and 10:00am–6:00pm
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Core Competencies

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Demonstrates robust customer service capabilities with a focus on empathy and problem-solving to assist customers in financial hardship. Skilled in establishing payment plans and navigating tailored solutions to maintain essential services.

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Highest-signal resume keywords

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- Customer Service Experience
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- Empathy Skills
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- Problem-Solving Support
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- Financial Hardship Assessment
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- Payment Plan Establishment
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ATS Optimization Keywords

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Soft Skills

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- Active Listening
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- Positive Attitude
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- Self-Motivation
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Industry Keywords

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- Retail
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- Hospitality
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- Customer Service
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- Financial Circumstances
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- Energy Services
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📌 Customer Assist Specialist - Payment Assist (Richmond)
🏢 Jobtailor
📍 Richmond