Job Description

Position environment and structure:

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Please note that this position is being re-advertised so previous Applicants will be considered and need not re-apply.
n Based in the Pemberton region you are required to live in the Region to be considered for this position. The role pays a minimum of 2 days per week, flexibility regarding hours is required.

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This is a hands-on role within the farming sector, that therefore requires some out of business hours contact with employees/clients – i.e. weekend work and nights may at times be required to conduct meetings and assist with medical appointments etc. Hours may be spread out over the week or worked in a full day- as required by the needs of the business. Work in excess of 2 days per week will be paid for as required.
n Flexibility to arrange work hours to suit the well-being needs of seasonal workers from the Pacific Islands is essential
n Flexibility to work from home for any administrative duties, but must be able to travel to farm sites in the region as required according to organisational needs
n Work related travel expenses to be provided or reimbursed by Connect Group and contributions will be made towards home office related expenses (e.g. home internet and phone usage)

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Key Outcomes

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- Meet and greet groups arriving from the Pacific Islands and ensure their safe transportation to work/accommodation sites (and reverse procedure for departing groups)
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- Assist with on arrival briefing induction and training procedures for incoming crews
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- Monitor the code of conduct and well-being of seasonal workers & report any issues immediately to Connect Group Regional Operations Co-ordinator
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- Liaise between seasonal workers and accommodation providers to ensure standards are met from both parties and maintenance is monitored, etc
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- Ensure well-being needs (outside of work needs) are met for all seasonal workers
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- Liaising with medical clinics or hospitals & transporting employees to appointments
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- Banking services – initial set up of accounts etc
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- Religious & community services – assisting groups to identify where they can attend church
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- Explaining how & where to do grocery shopping for first time arrivals
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- Initially assisting in communication with home
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- Guidance on health, hygiene, diet and food safety to Australian standards of compliance
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- Guidance on cooking, cleaning and teamwork when appropriate
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- Maintain consistent contact with seasonal workers, Connect Group and the client to ensure all parties are always aware of issues
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- Clients' needs are met & exceeded
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- Compliance is met with auditing procedures
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- As best as possible, all seasonal workers are happy, healthy, proactive & keen to return year after year
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- Liaise with corporate organisations such as transportation companies, banks and insurance
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Selection Criteria

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Essential:

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- Current drivers' licence and own reliable vehicle
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- Ability to take ownership of allocated tasks and work autonomously
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- Ability to develop and maintain rapport with employees and clients
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- Ability and passion to utilise own knowledge and experience to add value to a founding, highly respected and growing Approved Employer and its continuous improvement
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- Competent computer skills with Microsoft Office, particularly Excel and Word
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- High degree of attention to detail
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- Positive command of written and verbal English
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- Happy phone manner and proactive communication skills
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Desirable

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- Previous experience in a community services role and/or setting
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- Language skills relating to countries from the Pacific Island nations or Timor Leste will be highly regarded
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- Base knowledge of the federal governments Seasonal Worker Program and/or Pacific Labour Scheme, now called the PALM Scheme
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- Experience working with people from ESL backgrounds
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📌 Wellbeing Officer - Casual paying 2 days per week. (Pemberton)
🏢 Southern Forests Employment Hub
📍 Pemberton