Contact Centre Officer

Brisbane CBD | Monday to Friday | $40 per hour super | Immediate Start | 4-Month Temporary Assignment

Are you passionate about helping people and making a genuine difference in your community? Sharp & Carter is looking for an experienced Temporary Contact Centre Representative to join our client's customer engagement team.

This opportunity is ideal for a customer-focused professional with experience across the healthcare and insurance industries. Working as the first point of contact, you will play a key role in supporting customers by helping them access essential services.

If you are passionate about making a positive impact, this is a fantastic opportunity to make a valuable contribution while gaining experience within the healthcare and insurance sector.

Key Responsibilities

- Respond to enquiries via phone, email, web and other approved communication channels in a qualified and timely manner

- Provide accurate information regarding services, eligibility requirements, pathways and processes

- Triage enquiries across multiple service streams and ensure customers are directed to the most appropriate team





- Maintain accurate customer records, case notes and system updates

- Resolve routine enquiries at first point of contact wherever possible

- Escalate complex, sensitive or urgent matters appropriately

- Follow organisational procedures, compliance requirements and service standards

- Contribute to customer experience outcomes, responsiveness and service quality

- Support a positive and collaborative team culture

About You:

- Previous experience within a contact centre, intake, customer service or administration role

- Strong communication skills with the ability to engage professionally and empathetically

- Excellent attention to detail and accurate recordkeeping skills

- Knowledge of privacy, confidentiality and safeguarding principles

What's on Offer?

- Immediate start temporary assignment

- Monday to Friday working hours, 8:30am - 4:30pm

- Supportive and collaborative team environment

- Potential for extension beyond the initial assignment

📌 Customer Service Officer (Brisbane)
🏢 Sharp & Carter
📍 Brisbane