Our ClientWell known multinational freight forwarder who offers training opportunities, and who has a history of staff securing long term employment, they are looking for a Customer Service Specialist.

The Position

- Liaising with customers & internal teams to ensure adherence to SOP's

- Monitor process flows and look for areas of improvement

- Update all customer records in CRM system

- Monitor purchase orders - daily basis

- Ensure all urgent shipments are handled efficiently

- Monitor and keep clients updated with shipment statuses/exceptions

- Processing all shipment approvals & forwarding rates

- Ensure customer review calls are completed weekly

- Providing assistance and resolving customer complaints regarding service issues

The Requirements





- Well developed freight forwarding experience

- Ability to identify and meet customer needs

- Excellent communication and interpersonal skills

- Commercial attitude

- Corporate presentation

On Offer

- Ongoing career opportunities

- Banksmeadow location

- Global company

For more information regarding this role and many more in freight, customs and logistics with FRMTAFF please contact Andrea Hunter on [0408 520 903](tel:0408 520 903)(02) 9313 9777 9313 9777) or visit our website www.frmstaff.com.au

📌 Customer Service Specialist - Freight Forwarding (Banksmeadow)
🏢 Front-line Resources Management P/L
📍 Banksmeadow