You know the feeling when a customer finally sees the value in what they've signed up for, and you want to be the person who gets them there.

You'll take ownership of a portfolio of customers, some already on the journey with Alii, others just getting started, and become their trusted partner as they adopt the platform and get real value from it.

This is a role with room to shape how customer success works here. You'll work alongside a small, close-knit team, with the backing of Sales, Marketing, Product and Engineering, and genuine input into how we support customers as we grow.

About Us

At Alii, we maximise business success through time-saving solutions - helping clients unlock powerful automation and drive efficiency in their procure-to-pay processes. With roots in education, law, and enterprise sectors, we empower organisations to thrive in an ever-changing market. Founded in 2018 and growing fast, our people are at the centre of everything we do. We're a passionate, curious, and collaborative team on a joint mission to revolutionise and protect accounts payable and procurement processes.

We lead with curiosity, heart, and a culture of accountability, believing that great outcomes happen when passionate people work together.

The Role

You'll own the health, growth and success of your portfolio, day to day.

- Build long term relationships with customers as their strategic advisor
- Drive adoption, usage and measurable outcomes aligned to customer goals
- Identify and progress growth opportunities, partnering with sales on expansion
- Monitor customer health, satisfaction and usage data across your book
- Own the customer journey and get ahead of risk before it lands
- Lead strategic reviews and executive conversations with clear next steps




- Solve customer pain points fast, before they become bigger problems

Who We're Looking For

You're someone who genuinely cares about people and business outcomes in equal measure, and you think strategically about how to get both right.

- Background in Customer Success or Account Management
- Track record growing accounts and building lasting trust
- Confident communicator, clear and customer focused
- Hands on experience with HubSpot or Salesforce
- Comfortable with dashboards, reports and KPIs

- Ability to work hybrid in Brisbane, Sydney or Melbourne

Bonus Points

- Prior experience in edtech, fintech or ERP software

- Understanding of how education, finance or procurement teams buy and adopt software

And the non-negotiables - you bring real curiosity to every customer conversation, you take ownership of outcomes rather than waiting to be told, and you build trust the honest way, one interaction at a time.

Our Values

These are not aspirational - they are the minimum we expect from everyone here. Better Together - We believe outstanding outcomes happen when passionate people work together.

Customers Are King - Every decision starts with what's genuinely best for the customer.

Curiosity First - We lead with curiosity, asking questions before assuming answers.

Community at Heart - We celebrate uniqueness, knowing different perspectives unlock real potential.

What's on Offer

- Flexible hybrid work with real, genuine autonomy

- Clear pathways to grow, plus room to keep learning
- A collaborative team with no egos, just good people
- A genuinely inclusive culture where every voice counts

If reading this felt like it was written for you, we'd love to hear from you, even if you don't tick every box.

Send us your CV and a note on what draws you to Alii.

📌 Customer Success Manager (SaaS) (Brisbane)
🏢 Alii
📍 Brisbane