Dental Receptionist

Waratah Dental | Lithgow NSW

About the role

Waratah Dental is seeking a friendly, organised and professional Dental Receptionist to join our team in Lithgow.

As the first point of contact for our patients, you will play an important role in creating a warm, welcoming and professional experience from the moment a patient contacts the practice through to the completion of their visit.

This is a 4-day-per-week position and would suit someone who enjoys variety, thrives in a busy environment and takes pride in being organised, proactive and exceptionally patient-focused.

You will work closely with our Dentists, Dental Assistants, Hygienists, Senior Dental Assistant and Practice Manager to ensure the practice operates efficiently and our patients receive a consistently high standard of care and service.

Key responsibilities

- Welcoming patients and ensuring they feel comfortable, valued and well cared for
- Managing patient appointments, bookings, confirmations, cancellations and recalls
- Answering telephone enquiries and responding to patient enquiries professionally and efficiently
- Managing and coordinating the appointment book to support practice efficiency
- Processing patient payments and HICAPS claims accurately
- Assisting patients with account enquiries, treatment fees and payment options
- Maintaining accurate and up-to-date patient records in our practice management system
- Managing emails, correspondence and general administrative duties
- Following up treatment plans, recalls, outstanding appointments and other patient enquiries
- Assisting with the smooth coordination of patient treatment, referrals and appointments
- Liaising effectively with dentists, dental assistants, hygienists and external providers
- Communicating relevant patient information accurately with the clinical team
- Maintaining a clean,



organised and professional reception and waiting area
- Supporting the Practice Manager and wider team with day-to-day administrative tasks
- Following practice policies, procedures and systems consistently
- Maintaining strict patient confidentiality and privacy at all times
- Contributing positively to the culture, teamwork and smooth running of the practice

What we're looking for The successful candidate will be:

- Warm, friendly and genuinely patient-focused
- Highly organised with excellent attention to detail
- Confident and professional when communicating with patients in person and over the phone
- Reliable, punctual and well presented
- Calm and capable of managing competing priorities in a busy environment
- Proactive, with the ability to recognise what needs to be done without always being asked
- A positive and supportive team player
- Comfortable using computers and learning recent software systems
- Discreet and trustworthy when handling confidential patient and financial information
- Adaptable and willing to assist other members of the team when required
- Someone who takes pride in their work and understands that excellent reception is an key part of excellent patient care

Experience Previous dental reception experience is highly desirable.

However, we will also consider applicants with strong reception, healthcare, administration or customer-service experience who demonstrate the right attitude, professionalism and willingness to learn.





Experience with the following would be advantageous:

- Dental4Windows or similar dental practice management software
- HICAPS
- Dental terminology
- Appointment booking and recall systems
- Microsoft Office
- Healthcare or medical reception

What we offer At Waratah Dental, we believe our team is an important part of the patient experience.

We offer

- A friendly, supportive and professional team environment
- 4-day-per-week part-time employment
- A strong focus on work-life balance
- A varied and interesting role within a busy dental practice
- Competitive remuneration based on experience
- The opportunity to develop long-term relationships with our patients and the Lithgow community

About Waratah Dental Waratah Dental is a family-focused dental practice proudly serving the Lithgow community.

Our philosophy is simple

Caring for You and Your Smile

We pride ourselves on providing high-quality, evidence-based dentistry in a modern, welcoming and comfortable environment.

Our team is professional, caring, honest and approachable. We place a strong emphasis on making every patient feel valued, listened to and well looked after.

We are looking for someone who shares these values and understands that the way we welcome and communicate with our patients is just as important as the clinical care they receive.

Apply now

If you are an experienced dental receptionist or an outstanding receptionist looking to build a career in dentistry we would love to hear from you.

Please submit your CV and a brief cover letter outlining:

- Your relevant experience
- Your availability
- Why you believe you would be a good fit for the Waratah Dental team

We are looking for someone who is not just capable of doing the job, but who genuinely enjoys looking after people.

📌 Dental Receptionist (Lithgow)
🏢 Waratah Dental
📍 Lithgow