About the role

We are looking for a professional, warm, and highly organised Dental Receptionist to join our friendly team at Rouse Hill Smiles. As the first point of contact for our patients, you will play a vital role in ensuring the clinic runs smoothly while providing an exceptional patient experience. This role requires someone who is not just "good with people," but truly versed in dental terminology and procedures, allowing you to manage bookings and patient enquiries with confidence and accuracy.

Key responsibilities

- Front Desk Management: Greeting patients, managing check-ins/outs, and maintaining a pristine waiting area.
- Scheduling: Expertly managing the appointment book to maximise clinic efficiency.
- Patient Communication: Handling phone enquiries and emails with a professional and empathetic tone.
- Financials: Processing payments (HICAPS/EFTPOS), managing accounts, and following up on outstanding claims.
- Admin Support: General administrative tasks,



including patient records management and clinical correspondence.

About you

- A minimum of 1–2 years of experience in a dental reception role.
- Proficiency in dental management software (e.g., D4W, Exact, Carestack or Cliniko) is highly regarded.
- A solid understanding of dental codes, terminology, and treatment plans.
- Excellent verbal and written English skills.
- The ability to stay calm and efficient during busy morning or afternoon rushes.
- Must possess valid work rights in Australia.
- Required days: Monday, Tuesday, Wednesday, Thursday, Fridays and one Saturday per month.

About us Rouse Hill Smiles is a supportive and collaborative team environment with contemporary, well-equipped clinic facilities.

Benefits

- A supportive and collaborative team environment.
- Modern, well-equipped clinic facilities.
- Opportunities for ongoing professional development.

📌 Dental Receptionist (Rouse Hill)
🏢 Rouse Hill Smiles
📍 Rouse Hill