SSC232 Development Bookings Officer

Permanent Full-Time | People & Culture | Corporate Services

Advert Summary

Are you a highly organised administrator who enjoys coordinating details, supporting people and keeping processes running smoothly?

Join Mackay Regional

Council as a Development Bookings Officer and play an important role in supporting employee learning and development across Council.

About

About this opportunity

Mackay Regional Council is seeking a Development Bookings Officer to provide accurate, efficient and customer-focused administrative support within our People & Culture team.

In this permanent full-time role, you will coordinate travel, accommodation and related administration for Council-sponsored learning and development activities, including seminars, training events and specialised conferences. You will help ensure employees have the arrangements they need to attend approved development opportunities, while maintaining accurate records, tracking costs and supporting compliance with Council procedures.

This role would suit someone who enjoys structured administration, clear processes, stakeholder communication and practical problem-solving in a busy team environment. Your work will help ensure employees can access approved learning and development opportunities smoothly, on time and with the right support in place.

In this role, you will

- Coordinate travel, accommodation and related booking arrangements for approved learning and development activities.
- Process Learning and Development Activity Application Forms and ensure arrangements align with approved budgets, policies and guidelines.
- Liaise with employees, training providers, accommodation providers and internal stakeholders to confirm accurate and timely booking details.
- Maintain accurate records of bookings, costs, supporting documentation and related correspondence.
- Support reimbursement, purchase order, receipting and other financial administration tasks.
- Use systems such as Microsoft Office, ECM, iChris, financial systems and booking platforms to complete administrative tasks accurately.
- Provide project administration support to the Capability and Development team, including induction set-up, event support, filing and data entry.
- Monitor changing priorities,



follow established processes and support continuous improvement in booking and administration workflows.

Essential Qualifications, Experience & Skills To Be Successful In This Role, You Will Bring

- Demonstrated experience in an administrative, travel coordination, booking, finance administration or similar support role.
- Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
- High attention to detail and accuracy in data entry, records management and documentation.
- Effective written and verbal communication skills, with a customer-focused approach.
- Confidence using Microsoft Office Suite and the ability to learn and use corporate systems.
- Ability to follow policies, procedures and approval workflows.
- Strong stakeholder engagement skills and the ability to work collaboratively across teams.
- A practical, solutions-focused approach to problem solving and changing priorities.

Desirable experience

- Experience using travel booking platforms, HRIS, financial, procurement or document management systems.
- Experience supporting learning and development, induction, events, training logistics or project administration.
- Previous experience in local government, public sector or a large multi-disciplinary organisation.

Why work for Mackay Regional Council? Mackay Regional Council is a dynamic, progressive and financially sound local government. We have responsibility for $3.5 billion worth of assets and employ almost 1200 dedicated staff in a vibrant, rapidly growing region where sugar, mining, beef, tourism and retail drive the economy. Mackay is located halfway between Brisbane and Cairns and is truly the heart of Queensland, covering 7,622 square kilometres of rainforest, Natural Parks, historic townships, miles of golden beaches and more than 70 tropical islands.



The Region boasts a vibrant economy offering an idyllic lifestyle on the Central Queensland coast, from picturesque beaches and nearby island resorts to beautiful rainforests. The Region has a great climate coupled with high quality education and health facilities.

Discover more about the Mackay Region https://www.discovermackay.com.au/

In addition to the above, we also offer the following advantages:

- Stream A Salaried Level 2 base annual salary of $77,828.08.
- Up to 18% superannuation (conditions apply).
- Choice of 4 or 5 weeks’ annual leave with 17.5% leave loading.
- Flexible work arrangements with a 9-day fortnight roster.
- May be eligible for salary sacrificing options.
- Membership to lifestyle benefits program including corporate discounts.
- Study and assistance programs for career development.
- Learning and career development opportunities.
- Employee Assistance Program.
- Employee health and wellbeing initiatives.
- Active Social Clubs.

Want to know more about this role? View the Position Description (PD) for this role in the document attachments.

How To Apply

Prepare and submit your cover letter and resume, outlining your relevant experience for this role.

Applications Close

Sunday, 13 September 2026

Having trouble submitting your application?

Reach out to one of our friendly Talent and Onboarding team members by phoning 1300 MACKAY (1300 622 529).

- Important information for applicants: To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing). We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities.

At Mackay Regional

Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.

📌 Development Bookings Officer (Mackay)
🏢 Mackay Regional Council
📍 Mackay