Digital Service Representative & Customer Service Representative

Location: Wagga Wagga Service Centre (Hub of Tumut and Narrandera Service Centres)

Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.

SNSW Clerk Grade 2/3 - starting annual salary $64,375 plus superannuation and leave loading

Employment Type: Ongoing Full-Time

SNSW Clerk Grade 3 /4 - starting annual salary $74,118 plus superannuation and leave loading

Employment Type: Temporary Full-Time

These roles operates across a six-day roster, including every second Saturday.

Looking for a rewarding role with regular hours and a great team environment? Join our busy Wagga Wagga Service Centre and be part of a team that helps customers access essential services with confidence. You'll spend your day working directly with customers, providing face-to-face support, resolving enquiries, and helping people navigate important services.

If you enjoy working with people and delivering outstanding customer service, we'd love to hear from you.

What are ‘hub and spoke’ Service Centres?

In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations.

Tumut and Narrandera Service Centres are spoke sites for Wagga Wagga Service Centre.

About you

We're looking for people who are friendly, adaptable and passionate about helping others. You thrive in a customer environment where priorities shift quickly and no two days are the same.

You stay calm under pressure, can balance competing demands, and bring warmth, confidence and professionalism to every interaction. You'll bring a positive attitude, strong work ethic and a willingness to learn.

This role is ideal for people seeking a greater work-life balance or a meaningful role where they can make a real difference in their community.

If you enjoy helping people, learning new skills and being part of a supportive and collaborative team, we'd love to hear from you.

What You'll Bring

You don't need to have all the answers on day one. We're looking for people with the right mindset and a willingness to learn.

- A passion for helping people and delivering great face-to-face customer service

- Strong communication skills and the ability to build rapport with a diverse range of customers

- Confidence solving problems and navigating customer enquiries

- The ability to stay calm,



adaptable and professional in a busy environment

- Comfort using technology and learning new systems

- Reliability, flexibility and a willingness to support the team, including working additional hours when required

- A collaborative approach, strong attention to detail and professionalism when handling confidential information

Your Impact As one of the first people customers meet when they visit our Service Centre, you'll play an important role in delivering a positive customer experience.

Through face-to-face interactions, you'll help customers access important services, provide guidance, resolve enquiries and support them to achieve the best possible outcomes. Working closely with your team, you'll contribute to a welcoming environment where customers feel valued, understood and supported.

How to apply

Please submit your resume and a cover letter addressing the targeted questions and outlining how your experience aligns with the focus capabilities of the role.

1. Tell us about a specific time you delivered exceptional customer service. What was the situation, what actions did you take, and what was the outcome? How did you go beyond the customer's expectations?

1. What attracted you to this role? Please provide an example from your previous experience that demonstrates your ability to work effectively in a fast-paced, high-volume environment.

Closing Date: Monday 28 September 2026 at 9:59am

Further Information

For enquiries relating to recruitment please contact Joy Lethieullier via [email protected]

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.





The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Full-time – 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

What we offer

- Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent growth opportunities and learning development opportunities.

- Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Digital Service Representative & Customer Service Representative (Wagga Wagga)
🏢 myCareer - NSW Government
📍 Wagga Wagga