Want a role where no two days are the same? Love working with people and being part of a team?

Vacancy Details: Position: Duty Manager Job Type:

Casual

Tenure: Permanent Location: St Arnaud Package: $38.97 per hour (Including 25% casual loading) plus superannuation Download Position Description: Duty Manager Position Description Applications Close: Sunday 4 October 2026

About the opportunity

Northern Grampians Shire Council is looking for a Leisure Assistant (Duty Manager) to join our team and help deliver a safe, welcoming and enjoyable experience for our community.

As Duty Manager, you’ll play an important role in the day-to-day operation of our aquatic facilities, ensuring our patrons are safe, our facilities are well presented and our customers receive great service.

About the role

What you'll be doing

- Supervising patrons and user groups to ensure water safety and compliance with pool procedures and industry standards.
- Taking responsibility for the facility as Duty Manager, including responding to incidents, managing customer concerns and supporting staff.
- Conducting regular pool deck safety checks and monitoring water play equipment and the water slide.
- Maintaining high standards of cleanliness, hygiene and presentation across the facility.
- Responding to and accurately recording accidents, incidents and customer complaints.
- Providing friendly and knowledgeable customer service and assisting patrons with enquiries.
- Processing pool entries and kiosk sales, including cash handling and receipting.
- Undertaking water testing and assisting with the maintenance of aquatic facilities and equipment.
- Supporting Learn to Swim programs, sporting events and recreational activities.
- Promoting the use of our facilities and helping create a positive experience for everyone who visits.

About you We're looking for someone who is safety-focused, customer-minded and confident taking responsibility in a busy aquatic environment.

You will bring:

- Current Pool Lifeguard qualification
- Current Level 2 First Aid certification
- Current Australian Resuscitation Council (ARC) recognised resuscitation certification
- Pool Operators Course or equivalent
- Sound knowledge of pool supervision, water safety, water education, first aid, resuscitation and rescue techniques
- An understanding of public safety requirements, relevant legislation, codes of practice and health and safety regulations relating to aquatic facilities
- Knowledge and proficiency in water treatment
- Excellent communication and interpersonal skills
- A strong commitment to delivering high-quality customer service
- The ability to implement and maintain high standards of supervision and safety
- The confidence to make decisions, respond to incidents and take responsibility as Duty Manager

To be successful in this role, you will demonstrate:

1. Relevant qualifications and certifications as outlined above.
2. Sound knowledge of pool supervision, water safety, water education, first aid, resuscitation,



rescue techniques and public safety requirements.
3. The ability to maintain and implement the highest standards of supervision and safety.
4. A genuine commitment to providing quality customer service.
5. Excellent communication skills and the ability to work effectively with patrons, user groups and team members.

About Northern Grampians Shire Council Northern Grampians Shire Council has a diverse employment base, across 14 worksites in the Grampians Region of Victoria.

We offer flexible work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits. We promote innovation, responsiveness, respectfulness and continuous improvement as our core values. Being a smaller organisation, we can provide you with opportunities to act in leadership roles, transition between teams and participate in a range of collaborative projects with other team members or the wider community.

We provide a supportive and flexible environment that values the balance between work and our employees' personal lives.

Why join us?

In addition to the picturesque landscapes at our backdoor, there are many other benefits to working for our innovative and vibrant Northern Grampians Shire Council. These include:

- Fortnightly RDO: Enjoy a well-deserved break and rejuvenate.
- Great Team Environment: A safe, respectful and supportive setting to enable you to thrive. You will work with like-minded, passionate individuals who love what they do.
- Professional Growth: We nurture talent and provide opportunities to flourish.
- Flexible Work Arrangements: To support your work life balance.
- Salary Packaging Options: Including remote area housing allowances and novated lease vehicles
- Access to Paid Leave: including purchased leave, paid parental leave, gender affirmation leave and to respond to family violence matters
- Employee Assistance Program: Your well-being matters - we've got you covered.
- Biodiversity: Explore our Council region's varied flora and fauna

Promote Inclusion Northern Grampians Shire Council is committed to promote inclusion of all children and families; we aim to establish a culture that supports:

- cultural safety for Aboriginal children by working in partnership with Aboriginal peoples and Aboriginal community controlled organisations
- cultural safety for children from culturally and/or linguistically diverse backgrounds
- establishing a safe environment for children with a disability

Position objectives: This position is responsible for working as part of a committed team to deliver a high quality,



safe customer focused service to the patrons of Stawell Sports and Aquatic Complex and St Arnaud Outdoor Pool facilities.

Key responsibility areas:

- Ensure Council’s Service Standards are met, customers requests are handled efficiently in a knowledgeable, confidential and timely manner ensuring delivery is responsive, first point issue resolution and customer centric;
- Undertake supervision of pool patrons and user groups to ensure water safety in accordance with centre policies and procedures, Royal Life Saving Society Australia (RLSSA) guidelines for safe pool operation and industry standards and practices;
- Maintain and ensure safety standards are met in the aquatic environment at all times including:
- regularly perform a supervisor circuit of the pool deck
- operate the water slide and other water play equipment in line with centre policies and procedures

- Ensure that the highest standards of cleanliness and hygiene are maintained including:

- ensure loose rubbish is constantly cleared from the facility floor
- ensure the pool deck, change rooms and toilet facilities are left in a hygienic manner
- undertake centre housekeeping duties as required
- maintain equipment as outlined in care instructions on a continual basis

- Ensure accurate recording and reporting of all accidents, incidents and customer complaints;
- Maintain high standards of customer service and professional conduct to all patrons and user groups by:

- providing an information and advisory service regarding all aspects of the leisure facilities
- accurately undertaking cash receipting functions for pool entries and kiosk sales
- ensuring monies are secure at all times
- accurately entering data and facility usage in the computer system where required

- Ensure the behaviour of all customers is conducive to the provision of a safe and enjoyable leisure experience;
- Assist with Learn to Swim activities and programs as required;
- Assist and rectify where possible clients difficulties and queries;
- Promote the use of SSAC facilities at all times;
- Undertake maintenance of the water facilities including water testing;
- Assist the Duty Manager(s) in ensuring sporting and recreational events are monitored and running smoothly;
- Undertake the responsibilities of Duty Manager when required;
- Perform, as directed, other duties that are within the limits of the incumbents’ skill, competence and training.

Ready to Apply? If you're a compassionate healthcare professional who values collaboration, continuous learning and making a genuine difference in the lives of children and families, we'd love to hear from you.

- Click the Apply Button
- Download and read the position description.
- Attach a resume and cover letter briefly addressing the key selection criteria.
- Submit your application by following the process on this page.

If you'd like to know more contact Imogen Amos, Leisure and Recreation Lead at [email protected] or call [03 5358 8700](tel:03 5358 8700). Applications close 5pm Sunday 4th October 2026

📌 Duty Manager (Saint Arnaud)
🏢 Northern Grampians Shire Council
📍 Saint Arnaud