Fertility Services Administrator

Sydney CBD | Full-Time | Circa $85,000-$90,000 + super

Exceptional medical administration. A highly professional specialist environment. A role where your work genuinely makes a difference.

If you are an accomplished medical administrator who enjoys working in a practice where standards are high, attention to detail matters and the patient experience is at the heart of everything you do, this could be an exciting next step in your career.

Prologue is a contemporary obstetrics and fertility practice delivering a highly personalised model of specialist care. With a strong reputation and a growing practice, the team is committed to creating an experience that is seamless, considered and exceptional from the moment a patient first makes contact.

As our Fertility Services Administrator, you will be at the centre of that experience.

This is an opportunity to bring together the parts of medical administration you do exceptionally well — building relationships with patients, coordinating complex care, managing detailed medical administration and applying your billing expertise with precision — within an area of healthcare where the work you do can genuinely make a difference to someone's life.

Why you'll enjoy this role

- A role with purpose – be part of an area of healthcare where your work supports patients through one of the most important and personal journeys of their lives.
- A highly skilled environment – work within a contemporary specialist practice where quality, attention to detail and the patient experience are genuinely valued.
- Real ownership and responsibility – coordinate the fertility patient journey rather than simply completing individual administrative tasks.
- Variety in your day – combine patient interaction, complex medical administration, billing and financial processes, coordination and reception.




- Work closely with an experienced clinical team – collaborate with specialists, nurses and external providers to ensure each patient's care is seamlessly coordinated.

- Be part of a growing practice – contribute your experience and ideas as the service continues to develop.

What will your day look like? At the heart of your role will be the coordination of each patient’s fertility journey. You’ll maintain oversight of where each patient is in their care, anticipate what needs to happen next and ensure appointments, referrals, investigations, treatment requirements and follow-up are seamlessly coordinated.

Working closely with specialists, nurses and external providers, you’ll keep communication flowing, patients informed and the many administrative details behind their care moving forward — accurately, thoughtfully and without things falling through the gaps.

Your medical billing expertise will be equally important. You’ll take responsibility for patient billing across the fertility service, including Medicare and private health fund claims, receipting and reconciliations. This is an area where your experience, accuracy and attention to detail will be highly valued, particularly when supporting patients with financial information and ensuring billing processes are managed meticulously from beginning to end.

And because you enjoy the patient-facing side of healthcare too, approximately 1–2 days each week will include reception coverage — welcoming patients and ensuring their experience of the practice is just as warm,



polished and professional in person as it is throughout the rest of their care.

This is a role for someone who enjoys the people just as much as the detail. You take pride in getting the billing right, the documentation right and the administration right — but you also understand there is a patient behind every appointment, account and piece of correspondence.

About you

You are an experienced medical administrator who takes pride in working to a high standard. You are polished and professional, but also naturally warm and approachable. You enjoy taking ownership, you're meticulous with detail and you're comfortable managing multiple priorities without losing sight of the patient experience.

You'll ideally bring:

• 5+ years' experience in medical administration, preferably within specialist, surgical or private practice

• Strong medical billing experience, including Medicare and private health fund billing and reconciliation

• Excellent patient communication and relationship-building skills

• Strong knowledge of medical administration and clinical workflows

• Exceptional organisation, accuracy and attention to detail

• Confidence coordinating multiple aspects of a patient's care

• Experience with practice management systems and CRM tools

• A proactive, calm and solutions-focused approach

• A high level of discretion and professionalism

Interested in joining Prologue?

This is an exciting time to become part of Prologue, and we’re looking for someone special to join the team as the practice continues to grow.

If you can see yourself in this role and feel your experience, warmth and exceptional approach to patient care would be a great fit, we’d genuinely love to hear from you.

Apply now with your CV and a brief introduction — we look forward to hearing from you.

Email: [email protected] Telephone: [0414 943 541](tel:0414 943 541)

📌 Fertility Services Administrator (Sydney)
🏢 Indigo HR
📍 Sydney