- Troubleshoot and resolve BAU network incidents and escalations across switching, routing, firewalls, wireless, VPNs and application-level firewall controls.
- Analyse complex network issues and restore services within agreed service levels, minimising client impact and repeat incidents.
- Monitor network performance and health, identifying opportunities for patching, optimisation, capacity upgrades and improved reliability.
- Plan, implement and support network changes and upgrades, including firewall policies, routing, wireless deployments and infrastructure enhancements.
- Manage BGP routing configurations and troubleshoot peering issues.
- Monitor and maintain IPsec site-to-site VPNs, resolving encryption, authentication, connectivity and tunnel stability issues.
- Ensure wireless networks provide appropriate coverage, performance and security, addressing interference, roaming and configuration issues.
- Maintain accurate network documentation, including diagrams, configuration standards, operational procedures and change records.
- Collaborate with internal teams and SMB clients to deliver secure, scalable and practical network solutions.
- Communicate technical issues, risks and recommendations clearly to clients and internal stakeholders.
- Identify and implement proactive improvements across client network environments.

Requirements

- Experience working as a Network Engineer across switching, routing, firewalls, wireless and VPN technologies.
- Strong knowledge of Cisco routers, Aruba switches, Fortinet, Juniper and Palo Alto firewalls.
- Strong understanding of enterprise switching technologies including VLANs, Spanning Tree, HSRP/VRRP and LAG.
- Experience configuring and troubleshooting firewalls, wireless controllers, access points, routing protocols and IPsec site-to-site VPNs.
- Experience supporting Small and Medium Business clients,



balancing technical outcomes with practical and commercially aware solutions.
- Experience planning and delivering network changes, upgrades and incident responses with strong documentation and risk management.
- Understanding of voice and SIP call flow troubleshooting; Microsoft Teams, SBC and AudioCodes experience highly regarded.
- Strong troubleshooting, analytical and problem-solving skills, with ability to work through complex network issues independently.
- Excellent communication and interpersonal skills, explaining technical information clearly to clients and internal stakeholders.
- Proactive and accountable approach, willingness to learn, develop technical knowledge and take ownership of assigned work.
- Valid Vulnerable People / Working with Children Check (WWCC) and Police Check required.

Core Competencies

Demonstrates expertise in troubleshooting and resolving network incidents across various technologies, including switching, routing, firewalls, and VPNs. Capable of planning and implementing network changes while maintaining solid documentation and communication with clients and stakeholders.

Highest-signal resume keywords

- Network Engineering
- Cisco Routers
- Fortinet Firewalls
- IPsec VPN Configuration
- Troubleshooting Skills

ATS Optimization Keywords

Hard Skills

- Switching
- Routing
- Firewalls
- Wireless Technologies
- VPN Technologies
- VLANs
- Spanning Tree
- HSRP/VRRP
- LAG
- Network Documentation

Soft Skills

- Analytical Skills
- Problem-Solving Skills
- Communication Skills
- Interpersonal Skills
- Proactive Approach

Certifications & Qualifications

- Valid Vulnerable People / Working with Children Check (WWCC)
- Police Check

Industry Keywords

- Network Performance
- Client Solutions
- Incident Response
- Capacity Upgrades
- Network Optimisation

Tools & Technologies

- Aruba Switches
- Juniper Firewalls
- Palo Alto Firewalls
- Wireless Controllers
- Access Points
- Microsoft Teams
- SBC
- AudioCodes

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📌 Network Engineer (Melbourne)
🏢 Jobtailor
📍 Melbourne