Job Description

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- Deliver outstanding service and act as a key point of contact for Product Administration enquiries
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- Prepare and manage client correspondence and account maintenance requests
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- Investigate, resolve and escape operational issues in a timely manner
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- Reconstruct historical cost base information to support CGT reporting requirements
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- Analyse and interpret complex data, identifying and resolving discrepancies
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- Support quarterly and annual tax reporting processes and liaise with external providers
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- Calculate and process client-facing and platform service fees
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- Manage account closures and support MDA compliance, monitoring and reversion activities
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- Partner with Reconciliations and Corporate Actions teams to ensure data integrity and service quality
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- Contribute to process improvement initiatives, risk management activities and regulatory compliance obligations
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Requirements

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- Experience within the financial services industry
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- Strong analytical and problem-solving skills with the ability to interpret data and investigate issues
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- Excellent organisational skills with the ability to prioritise competing deadlines
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- Strong written and verbal communication skills and the ability to build effective stakeholder relationships
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- Ability to work independently while contributing positively to a collaborative team environment
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- Intermediate Microsoft Office skills, particularly Outlook, Excel and Word
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- A proactive mindset with a focus on continuous improvement and service excellence
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- Understanding of Corporate Actions and their impact on cost bases (desirable)
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- Knowledge of various asset classes and portfolio reconstruction (desirable)
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- Experience using Iress IPS (desirable)
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Core Competencies

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Demonstrates solid analytical and problem-solving capabilities, with a focus on data interpretation and operational issue resolution. Proficient in managing client correspondence and account maintenance while ensuring compliance and service excellence in the financial services industry.

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Highest-signal resume keywords

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- Financial Services Experience
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- Data Analysis and Interpretation
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- Client Correspondence Management
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- Microsoft Office Proficiency
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- Corporate Actions Knowledge
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ATS Optimization Keywords

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Hard Skills

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- Data Analysis
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- Cost Base Reconstruction
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- Tax Reporting Support
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- Operational Issue Resolution
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- Service Fee Calculation
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Soft Skills

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- Analytical Skills
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- Organisational Skills
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- Written Communication
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- Verbal Communication
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- Team Collaboration
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Industry Keywords

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- Product Administration
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- MDA Compliance
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- Reconciliations
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- Corporate Actions
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- Asset Classes
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Tools & Technologies

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- Microsoft Outlook
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- Microsoft Excel
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- Microsoft Word
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- Iress IPS
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📌 Administration Services Officer (New South Wales)
🏢 Jobtailor
📍 New South Wales