JBS Hospitality Group

BONC Pty Ltd T/as The Bank on Collins

City, Melbourne VIC

Functions / Reception Centre Manager

Full-Time Position

Salary: $79,000 – $85,000 + Superannuation

About the Role

The Bank on Collins is seeking an experienced and motivated Functions / Reception Centre Manager to join our hospitality team in Melbourne. This is a full-time position responsible for the coordination and delivery of functions and receptions, while also assisting with the day-to-day management and operation of the venue.

The Functions / Reception Centre Manager will be responsible for managing functions from the initial client enquiry and booking through to the successful delivery of each event. The position requires a strong focus on customer service, event coordination, staff supervision and venue operations.

Key Responsibilities

- Managing bookings for functions, receptions and events.
- Meeting with clients and conducting venue inspections to discuss function requirements, room layouts, set-up options and available services.
- Working closely with clients to develop detailed function run sheets, including menus, beverage packages, event timings and service requirements.
- Coordinating and hosting functions to ensure events are delivered in accordance with client requirements.
- Supervising front-of-house staff during functions to ensure efficient and professional service delivery.
- Maintaining consistently high standards of customer service and guest satisfaction.
- Managing customer enquiries, feedback and complaints in a professional and timely manner.
- Liaising with kitchen and service teams to ensure the smooth operation of functions.




- Assisting with staff training, rostering and supervision.
- Assisting with venue opening and closing procedures.
- Supporting stock control, ordering and inventory management.
- Assisting with cash handling and financial control procedures.
- Preparing invoices and reconciling function payments and expenditure incurred during events.
- Ensuring functions and venue operations comply with workplace health and safety requirements.
- Assisting with the overall management and daily operations of the venue.
- Undertaking other reasonable duties associated with the successful operation of the functions and hospitality business.

Skills and Experience

- Demonstrated experience in functions, events, hospitality or venue management.
- Strong knowledge of function and event coordination from booking through to completion.
- Excellent customer service and communication skills.
- Demonstrated ability to manage client relationships and respond professionally to enquiries, feedback and complaints.
- Experience supervising and coordinating front-of-house hospitality staff.
- Experience with staff training, rostering and day-to-day team supervision.
- Strong organisational and time-management skills,



with the ability to manage multiple functions and priorities.
- Experience with invoicing, payment reconciliation and basic financial controls.
- Knowledge of stock control, ordering and inventory management.
- A sound understanding of workplace health and safety requirements within a hospitality environment.
- The ability to work effectively under pressure in a busy functions environment.
- Strong attention to detail and a professional approach to client service.

Qualifications

Relevant qualifications in Hospitality Management, Events Management, Business Management or a related discipline would be highly regarded. Relevant industry experience may also be considered in conjunction with appropriate skills and demonstrated experience.

What We Offer

- Full-time employment.
- Salary of $79,000 – $85,000 plus superannuation, commensurate with skills and experience.
- The opportunity to work in an established Melbourne hospitality venue.
- A wide-ranging role encompassing functions, events, customer service and venue operations.

Location

The Bank on Collins Melbourne, Victoria

3000

How to Apply

Applicants should submit a current resume outlining their relevant hospitality, functions and venue management experience, together with a brief covering letter outlining their suitability for the position. Please apply in writing with a full CV / Resume, including references to [email protected] The Bank on Collinsis an Equal Chance Employer. Due to the large number of resumes submitted for positions advertised, only successful applicants will be contacted.

📌 Functions / Reception Centre Manager (Melbourne)
🏢 JBS Hospitality
📍 Melbourne