Job Description

Job Duration: 1-Year extendable (On-Demand role)- Freelance- Technician will only be working when primary engineer is on leaves or vacations

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Contract Type: Freelance- B2B

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Language: Local + English

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- 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
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- 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
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- 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
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- 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
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- 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
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- 6.



Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
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- 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
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- 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
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- 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
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- 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
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- 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
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📌 Desktop Support Technician (Victoria)
🏢 Sharp Brains
📍 Victoria