Head of Client Services – Ticketing

Job Status: Full-Time 2-Year Fixed Term

Industry: Performing Arts

Location: South Brisbane

Application Closing Date: Sunday 27 September 2026

About Us

Queensland Performing Arts Centre (QPAC) is one of Australia’s leading cultural destinations and the proud home of live performance in Queensland. Each year, more than 1.85 million people experience over 1,200 performances across its iconic theatres, showcasing everything from blockbuster musicals and ballet to cutting-edge theatre, music and comedy. At QPAC, the stage is set for extraordinary moments - bringing together world-renowned artists, emerging talent, and audiences from across Australia and beyond to celebrate the power of live performance.

About The Role

QPAC is seeking an accomplished and commercially astute Head of Client Services - Ticketing to shape the strategic direction and lead the operationalisation of client ticketing services across QPAC and QTIX. Reporting to the Executive Director - Audiences, this is a senior leadership opportunity with significant influence across client partnerships, ticketing strategy, commercial performance and audience outcomes.

You will lead a multidisciplinary ticketing client services team and build trusted relationships with promoters, hirers, producers, venue partners and senior stakeholders through providing strategic advice and developing ticketing approaches that maximise revenue, grow attendance and deliver exceptional outcomes for clients and audiences.

This role will suit an established leader who can operate confidently at both strategic and operational levels, bringing together people, partnerships, data and commercial thinking to influence outcomes across a complex and dynamic live performance environment.

Key Responsibilities

As Head of Client Services - Ticketing, you will have the opportunity to:

- Shape ticketing strategy and influence the future direction of QPAC and QTIX's client services function.
- Lead significant industry relationships, partnering with promoters, hirers, producers, venue partners and senior stakeholders.
- Drive commercial performance, using sales, audience and financial insights to maximise revenue, attendance and audience engagement.
- Lead and develop a high-performing team,



setting a clear strategic direction and fostering an accountable, collaborative and service-focused culture.
- Influence the full ticketing event lifecycle, from commercial strategy and event builds through to on-sales, performance analysis and settlement.
- Champion innovation and continuous improvement, leveraging ticketing, CRM and customer communication technologies to improve client and audience experiences.
- Contribute at a senior organisational level, providing strategic advice on emerging opportunities, commercial risks and industry developments.

About You

You are an experienced senior leader with strong commercial acumen, sophisticated stakeholder management skills and a deep understanding of how ticketing strategy can drive revenue, audience growth and exceptional client outcomes. You are comfortable operating in complex, high-volume environments and can move confidently between strategic thinking and operational delivery. You build credibility quickly, use data to inform decisions and know how to bring people together around commercial and customer-focused outcomes.

You will bring

- Significant senior-level experience within ticketing strategy and ticketing client service delivery in venues, entertainment or a comparable commercial environment.
- Strong commercial judgement and the ability to translate organisational strategy into measurable operational and commercial outcomes.
- Deep knowledge of ticketing strategy and operations, including pricing, inventory management, forecasting, sales channels and event delivery.
- A demonstrated ability to build and influence deeply developed relationships with promoters, hirers, producers, senior leaders and other complex stakeholders.
- Strong analytical capability, with the ability to interpret sales, audience and financial performance and identify emerging risks and opportunities.
- A successful track record of leading,



developing and motivating high-performing teams.
- An understanding of contemporary ticketing and customer technologies and how systems, CRM, automation and data can strengthen commercial and audience outcomes.
- The judgement, resilience and adaptability to lead effectively in a complex and quick-moving environment.
- Experience in performing arts, entertainment, major events, venues or a similarly complex customer-facing environment is essential.

Why Work at QPAC?

Working at QPAC means being part of one of Australia’s leading performing arts centres. With a vibrant and supportive workplace culture, our people are passionate about delivering exceptional experiences for audiences and artists alike. Our people also enjoy a range of benefits designed to support wellbeing, connection and a great workplace experience, including:

- Complimentary and discounted tickets to performances of your choice all year round!
- Employee discounts on merchandise and a wide range of dining outlets (Storytellers Cafe, TomTom, Russell Street Wine Bar and more)
- Exclusive employee offers across the South Bank cultural precinct
- Access to the QPAC Greenroom, including the Greenroom Café with discounted meals and a daily changing menu
- A convenient central location directly opposite South Brisbane Train Station and within Brisbane's vibrant cultural precinct

How to Apply

You can obtain a copy of the position description on the QPAC Careers Website here: https://www.qpac.com.au/about/careers/current-opportunities Ready to apply? Click ‘Apply’ below to submit your application via SEEK.

For any other queries, please contact the Talent Acquisition team at [email protected] The closing date for applications is Sunday 27 September 2026 2026. QPAC will commence screening and shortlisting after this closing date.

The Queensland Performing Arts Centre is an equal opportunity employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.' To be eligible to apply for this position, applicants must have existing Australian work rights.

📌 Head of Client Services - Ticketing (South Brisbane)
🏢 Queensland Performing Arts Centre
📍 South Brisbane