Job Description

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

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Join RAC Insurance as a Claims Compliance Co-Ordinator, where you'll play a key role in safeguarding our members by ensuring effective risk and compliance management.

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About the Role

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Join RAC Insurance's Claims Compliance & Assurance team and play a key role in improving outcomes for our members. As a Claims Compliance Co-Ordinator, you will support the coordination of incident investigations, facilitate rectification and remediation activities, identify systemic risks and help ensure RAC meets its regulatory and Code obligations.

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What will you be doing?

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- Supporting the coordination of Compliance incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence
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- Facilitating remediation and rectification activities to ensure that issues are addressed and sustainable outcomes are achieved
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- Consulting with operational teams, Incident Owners, Risk & Compliance and Legal as required
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- Identifying, collating and analysing data for investigation, remediation and rectification of compliance incidents
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- Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes
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What are we looking for?

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- Demonstrated experience in claims, compliance, risk, incident management, or assurance within the insurance or financial services industry.
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- Experience investigating compliance incidents, conducting root cause analysis, and determining appropriate corrective actions.
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- Knowledge of regulatory requirements in the insurance or financial services industry
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- Analytical and problem-solving skills, with the ability to consider critical business needs
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- Ability to communicate effectively with stakeholders and manage competing deadlines.
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- Familiarity with the General Insurance Code of Practice, and ASIC guidelines (e.g., RG78) is highly advantageous.
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What's in it for you?

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- A workplace culture where our people feel valued, respected and empowered
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- Work in adaptable ways that meet work/life commitments and support wellbeing
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- Be part of a purpose led organisation that gives back to the WA community
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- An environment that values ongoing career development
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- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
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- Opportunities for community engagement and corporate volunteering
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📌 Claims Compliance Coordinator (Perth)
🏢 RACWA
📍 Perth