ICT Business Analyst (Information & Communication Technology)

Full time | Salary Range $100K – $110K per Anum; Location: Sydney NSW

IT Hub Canberra Pty Ltd, Sydney office requires an experienced ICT Business Analyst. Please see bellow details and related tasks to the role. Submit your CV [email protected] prior to 15th Oct. 2026.

An ICT Business Analyst identifies business needs and translates them into technical solutions, documenting requirements, creating system specifications, designing processes, and ensuring successful implementation and user adoption. Key tasks include analysing business processes, recommending improvements, liaising with stakeholders and developers, testing systems, and providing user training and documentation to meet organizational goals. Key Responsibilities

- Requirements Gathering: Communicate with stakeholders to understand and document business requirements and needs.
- Process Analysis: Investigate and analyse existing business processes, procedures, and work practices to identify inefficiencies and areas for improvement.
- Solution Design: Develop functional specifications and designs for system and software solutions, often using techniques like data and process modelling.
- Stakeholder Communication: Act as a central point of communication, providing guidance and information to management, developers, and users.
- System Development and Testing: Work with development teams to ensure correct implementation and create test plans to verify system quality.
- Documentation and Training: Produce user manuals, training materials,



and conduct training sessions to support newly adopted systems and processes.
- Continuous Improvement: Monitor solutions after deployment to identify opportunities for ongoing enhancement.

Essential

Skills

- Critical Thinking & Problem-Solving: Analyse information, identify issues, and evaluate potential solutions to challenges.
- Communication: Clearly communicate complex information both verbally and in writing, and actively listen to understand stakeholder needs.
- Technical Knowledge: Possess a conceptual and working understanding of hardware, software, programming concepts, and data management.
- Data and Process Modelling: Proficiency in using techniques to create explicit specifications for system design.
- Project Management: Ability to apply project management principles to develop and manage project plans.
- Adaptability: Maintain up-to-date knowledge and skills to keep pace with the rapidly evolving technology landscape.
- Power BI Analytical: Interpreting complex datasets, recognizing business trends, and defining meaningful metrics or KPIs.
- Power BI virtualization: Designing clean, interactive reports and dashboards using thoughtful layout hierarchy and user experience (UX) principles.
- Power BI, Microsoft Purview Integration

Related Tasks





- Working with users to formulate and document business requirements
- Identifying, investigating, and analysing business processes, procedures, and work practices
- Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour
- Using project management methodologies, principles, and techniques to develop project plans and to cost, resource and manage projects
- Taking responsibility for deploying functional solutions, such as creating, adopting, and implementing system test plans, which ensure acceptable quality and integrity of the system
- Creating user and training documentation, and conducting formal training classes
- Developing functional specifications for use by system developers
- Using data and process modelling techniques to create clear system specifications for the design and development of system software
- Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
- Collaborating with business stakeholders and technical teams to map end-to-end workflows, identify automation opportunities, and establish process governance structures.
- Contributing to the maintenance of an enterprise architecture repository to improve visibility of business processes, system interdependencies, and strategic technology alignment.

Qualifications & Experience • Degree in Information Technology • Relevant Vendor Certifications

- Past work experience as ICT Business Analyst

📌 ICT Business Analyst (Sydney)
🏢 IT Hub Canberra
📍 Sydney