Application Deadline: 3 November 2023

Department: BizTX

Location: Australia

Description

Great People Work Here

At the ABF Shared Service Centre (SSC) we support all business globally under the Associated British Foods (ABF) umbrella each with different requirements and levels of IT maturity. This means that we get the opportunity to work internationally with a variety of technology and solutions so while we have a wide variety of these listed in our role profiles, we don’t expect you to be an expert in them all. Our teams are made up of great people at with different levels of experience and we actively support development in a direction that works best for you, so we encourage you to make an application and join us today!

The Desktop Service Engineer’s primary role is to provide direct local support our BU’s end-users predominately covering desktop and laptop PCs ensuring optimal workstation performance is delivered and SLAs are met. The scope extends to installing, diagnosing, repairing, maintaining, and upgrading associated hardware, software and peripherals, as well as providing elements of end user training and advice where required.

The role will best suit a candidate with sound IT help desk experience, looking to make an impact and energized by supporting cross functional teams. You will enjoy working analytically within a fast-paced and collaborative environment and pride yourself on your ability to deliver positive technology solutions.

Please note: This role is contracted under Twinings Australia working for the SSC Directly. This role is fixed term for 12 months working 2-3 days per week.

Key Responsibilities

- Ensure service levels are met and maintained by providing reactive and proactive support in a timely and accurate fashion.
- Install,



configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices, and networking hardware products.
- Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
- Support users in local and remote network connectivity and access, troubleshooting and resolving any connectivity issues.
- Ensure configuration information for hardware and software items is maintained within the SSC’s CMDB.
- Perform in office analysis, diagnosis, and resolution of complex PC problems recommending and implementing corrective solutions, including off-site repair as needed.
- As necessary, liaise with and co-ordinate third-party support providers and PC equipment vendors.
- Provide training and support to business staff on computer operation.

Skills, Knowledge and Expertise

- College diploma or university degree in the field of computer science and/or be able to clearly demonstrate relevant experience in a similar role
- Excellent technical knowledge and experience of supporting of PC hardware and peripherals.
- Excellent technical knowledge and experience of supporting Microsoft Windows OS suite.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to conduct research into PC issues and products as required.
- Remote troubleshooting skills (by phone/remote control).
- Excellent Customer Service skills in a hybrid environment (in-person when site visit is required)
- Experience and/or exposure to: SCCM, Intune/Company Portal and Group Policy would be advantageous

Benefits

- Additional 1% Superannuation
- Flexible / Hybrid working options
- Birthday Day Leave
- Discounted Twinings Co products

📌 IT Help Desk Support Officer (Melbourne)
🏢 Twinings
📍 Melbourne