Summary:

The IT Support Officer plays a crucial role in ensuring the smooth operation of IT systems within our organisation. Based in Brisbane, Queensland, this permanent full-time position involves providing technical support to staff, troubleshooting issues, and maintaining IT infrastructure. The ideal candidate will contribute to enhancing our technological capabilities and ensuring a high level of service delivery.

Responsibilities:

- Provide Level 1 technical support and timely resolution of user issues and service requests.

- Monitor, manage, and escalate service desk tickets to internal teams and external vendors where required.

- Installation, configuration, and maintenance of IT equipment and software.

- Deliver a high-quality user support experience for both office-based and remote employees.

- Support Microsoft Teams, video conferencing solution, printing services,



and workplace collaboration technologies.

- Monitor and maintain IT systems, ensuring optimal performance and security.

- Document support requests and resolutions in the ticketing system for future reference.

- Collaborate with other IT team members.

- Maintain the IT asset register and hardware inventory.

Qualifications:

- Proven experience in an IT support role or similar position.

- Robust understanding of computer systems, mobile devices, and other tech products.

- Excellent problem-solving skills and the ability to work under pressure.

- Effective communication skills, both verbal and written.

- Familiarity with ITIL practices and service desk systems is an advantage.

📌 IT Support Officer (Brisbane)
🏢 Brunel
📍 Brisbane