About Us:

Adaptalift Group has been appointed as a major national dealer for JCB construction, agricultural and industrial equipment in Australia, combining our extensive national service network with JCB’s globally recognised product range. We have an opportunity for a JCB Service Coordinator to join our team in Truganina. You’ll be a key point of contact for customers, coordinating service work for our field technicians and keeping repairs, breakdowns and scheduled maintenance on track.

What You Will Be Doing Day-to-Day:

- Coordinate preventative maintenance, breakdowns, repairs and scheduled servicing
- Schedule work for field service technicians, balancing customer needs, technician availability and travel time
- Provide regular, proactive updates to customers on technician attendance, parts delays and job progress
- Raise and manage service jobs, following up open jobs through to completion
- Prepare service and repair quotations and follow up with customers
- Review completed jobs for accurate parts and labour before invoicing
- Work closely with technicians, supervisors, the parts team and subcontractors to deliver timely service

What’s in it for You:





- Flexible hybrid work arrangement after probation – work 3 days in the office and 2 days from home
- A stable, full-time role with usual hours of 7:00 am–3:06 pm
- The opportunity to grow your career as part of our JCB national dealer network
- A supportive, collaborative team setting
- Retail, fuel and grocery discounts, wellbeing support and employee milestone celebrations
- A varied role where no two days are the same

What We’re Looking For:

- Experience in a customer-focused service coordination or maintenance scheduling role
- Experience scheduling technicians, tradespeople or a small field team
- A background in construction equipment, materials handling, heavy vehicles or automotive would be advantageous
- Strong planning, prioritisation and problem-solving skills
- A confident communicator who can keep customers informed in a fast-paced environment
- Strong administrative and Microsoft Office skills

Applications:

If you’re ready to join our JCB team and help deliver excellent service to our customers, we’d love to hear from you. Click APPLY NOW to submit your application.

📌 JCB Service Coordinator (Truganina)
🏢 Adaptalift Group
📍 Truganina