Job Description

Job Description

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We are currently looking for a passionate Senior Data Centre Technician to join our Sunshine Coast facilities team.

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The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster.

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What you'll do:

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- Ensure the safe, secure, and reliable operation of the data centre by managing WHS, security, and critical facility systems.
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- Perform HV switching as directed
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- Coordinate customer provisioning requests, ensuring work is completed accurately, on time, and to a high standard.
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- Manage contractors, workloads, and staffing resources to meet operational demands and SLAs.
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- Plan and maintain cabling infrastructure capacity to support customer growth and ensure service availability.
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- Act as the facility Subject Matter Expert (SME) for communications infrastructure, including cabling, power monitoring, rack locking, and environmental monitoring.
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- Assist with customer equipment installation, facility maintenance, and day-to-day operational activities.
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- Maintain high standards of facility cleanliness, presentation, and operational readiness.
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- Escalate incidents in line with established procedures and support timely resolution.
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- Drive continuous improvement by developing and enhancing operational processes, policies, and workflows.
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- Lead facility training initiatives and provide technical guidance to the wider team.
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- Prepare operational reports and recommend improvements to enhance efficiency and performance.
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- Collaborate across teams to deliver excellent customer service and support business objectives.
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- Participate in ongoing learning and professional development to build technical and operational expertise.
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- Complete additional duties as required by the Facilities Manager.
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What you need:

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- Solid customer service skills, with experience managing customer queries and escalations.
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- Excellent planning, organisation, and problem-solving abilities.
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- Knowledge of data centre operations, including rack management, IT equipment installation, power, and cooling systems.
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- Experience with structured cabling, cable management, and quality assurance.
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- Strong written and verbal communication skills.
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- Eagerness to learn about high-density power systems and advanced cooling technologies.
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- Proficiency in Microsoft Office Suite.
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- Familiarity with building management and monitoring systems (desirable).
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- Relevant electrical or telecommunications installation/testing qualifications (desirable).
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- Basic understanding of the ITIL framework (desirable).
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Qualifications

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- 3-5 years' experience in a similar role within a critical facility or data centre.
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- Electrical or telecommunications qualifications and hands-on experience.
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- Experience leading a team or working in a team lead capacity.
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- Certificate III in Telecommunications (preferred) systems
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- HV switching certification (preferred)
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Additional Information

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- Be part of a fast-growing, future-focused technology company
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- Play a key role in supporting AI and digital infrastructure in Australia
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- Thrive in a collaborative, inclusive, and values-driven culture
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- Access career development and progression opportunities as we expand
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Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

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Make NEXTDC your next move.

📌 Senior Data Centre Technician (Queensland)
🏢 Nextdc
📍 Queensland