- Start Date: Monday 28th September 2026
- Rotating Roster: Monday to Friday 8:00am to 6:00pm
- Hybrid Model work opportunity!

About the Role Startek is currently seeking customer-focused individuals to join our Energy Distribution team as an Inbound Customer Service Consultant.

As the first point of contact for customers, retailers and business partners, you will provide accurate information and support regarding electricity network services. You will handle inbound enquiries, investigate customer requests, complete associated administration tasks, and ensure all interactions are managed efficiently, professionally, and in line with regulatory requirements.

Working in a supportive team setting, you will build strong relationships with customers and stakeholders while delivering exceptional service and helping to resolve enquiries with confidence and care.

What's in it for You?

- Start Date: Monday, 28 September 2026
- Roster: Monday to Friday, rotating shifts between 8:00am and 6:00pm
- Permanent Part-Time Position
- $27.97 per hour + superannuation + leave entitlements
- Guaranteed minimum 35 paid hours per week

- Four weeks of paid training in our Melbourne Docklands office
- Hybrid working opportunities available following successful completion of training and achievement of performance and competency requirements
- Ongoing coaching, support and career development opportunities
- Reward and recognition programs
- Social club and team engagement activities
- Smart casual dress code
- Convenient Melbourne Docklands office location
- Supportive, collaborative and inclusive team culture

Please note: All applicants will be required to complete a National Criminal History Check (conducted by Startek). Any offer of employment will be subject to a satisfactory outcome.

What We're Looking For





We're looking for people who are passionate about helping others and thrive in a fast-paced customer service environment.

To be successful in this role, you will bring:

- Previous customer service experience in retail, hospitality, contact centres, administration or other service-based environments (highly regarded)
- A genuine passion for delivering outstanding customer experiences
- Strong verbal and written communication skills
- Excellent problem-solving and decision-making abilities
- Strong organisational and time management skills, with the ability to manage competing priorities
- The ability to work independently while contributing positively to a team environment
- High attention to detail and accuracy
- Confidence learning new systems and navigating multiple applications simultaneously
- Resilience and professionalism when handling complex or challenging enquiries
- Intermediate computer skills, including Microsoft Office and Outlook

Why Join Startek? At Startek, we believe our people are our greatest asset. We are committed to creating a supportive workplace where employees are empowered to learn, grow and succeed. Whether you're looking to build a long-term career in customer service or take the next step in your professional journey, you'll have access to ongoing training, development and career progression opportunities.

Diversity & Inclusion

Startek is committed to fostering an inclusive workplace where everyone feels respected, valued and supported. We welcome applications from people of all backgrounds, cultures, abilities, experiences and identities.

Apply Now

If you're passionate about providing exceptional customer service and are looking for a role that offers stability, flexibility and career development opportunities, we'd love to hear from you.

Don't miss this opportunity to join a leading customer experience organisation. Apply today!

📌 JEN FOH Consultant (Melbourne)
🏢 Startek
📍 Melbourne