Location: Eagle farm, Queensland,Australia

Key Responsibilities

- Provide

L2 onsite EUC / desktop support to end users.

- Troubleshoot and resolve

Windows OS, desktop, laptop, and peripheral issues

.

- Diagnose and resolve hardware and software incidents.

- Support laptops, desktops, monitors, docking stations, printers, and other peripherals

.

- Perform device setup, configuration, installation, replacement, and troubleshooting.

- Troubleshoot network connectivity, Wi-Fi, VPN, and basic LAN-related issues

.

- Support Microsoft 365 applications including

Outlook, Teams, OneDrive, and Office applications

.

- Handle user account, password, and access-related issues in coordination with relevant teams.

- Perform hardware break/fix and basic asset management activities.

- Follow standard operating procedures, escalation processes, and security guidelines.

- Maintain accurate incident/ticket documentation and provide timely status updates.

- Coordinate with remote L2/L3 teams and other technical teams when escalation is required.

- Ensure all onsite activities are completed within agreed SLA and quality standards.

📌 onsite EUC support (Eagle Farm)
🏢 Teceze
📍 Eagle Farm