Closes: 30 September 2026

Classification: Administrative Services Officer Class 3 Salary: $78,755 - $84,284 plus superannuation

Position No: 21987, Several

Directorate: City and Environment

Advertised (Gazettal date): 16 September 2026

Contact Officer: Oliver Hulbert on [email protected] or N/A based in library branch - please email to organise a call back

Details: Libraries ACT is on the lookout for customer service professionals to join our team. If you thrive in helping people discover, learn and connect, this could be your next chapter.

What’s the story?

As a Library Support Officer, you'll be the friendly face of Libraries ACT and often the first point of contact for our customers. You'll help create welcoming, inclusive and vibrant library spaces while connecting people with the services, resources and programs they need.

You will:

- Deliver exceptional customer service and create positive experiences for all library visitors.
- Assist customers to access and use library resources, services and technology with confidence.
- Support the day-to-day operation of library branches, including shelving collections, processing returns and maintaining welcoming library spaces.
- Contribute to the delivery of library programs, events and community activities for people of all ages including early childhood.
- Respond professionally to customer enquiries, feedback and complaints.
- Work collaboratively across branches and adapt to changing priorities and operational needs.
- Support a protected environment for customers and staff, including assisting during emergency and evacuation situations when required.

What makes you the perfect fit?

- You enjoy helping people and take pride in delivering outstanding customer service.
- You communicate effectively with people from diverse backgrounds and ages.
- You're confident learning and using new technologies and helping others do the same.
- You work well as part of a team and contribute positively to a collaborative workplace culture.
- You're adaptable, reliable and comfortable working in a fast-paced public-facing environment.
- You take initiative, maintain high standards and are committed to continuous learning and improvement.

Why join us? Because Libraries ACT is more than books – we’re about community, connection, and creating spaces where everyone belongs. You’ll be part of a team that’s passionate, forward-thinking, and proud to serve Canberra.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/ Other Requirements:

- Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra




- Experience in the Galleries, Libraries and Museum (GLAM) industry will be well regarded.

Note: There are several temporary positions available with the possibility of extension and/or permanency. Full-time positions work a rotating roster which includes at least two Saturdays per month. Part-time positions work a roster that includes a combination of weekday shifts and most Saturdays, supporting operational requirements. Salary for part-time positions will be paid on a pro-rata basis. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. This position is mobile, and position holders will routinely move between branches across the library network as required.Libraries ACT operates six days a week across multiple locations. This position requires weekday and weekend shifts. variety of full-time and part-time positions are available. How to Apply: If you think you are the right person to fill one of these roles, please submit the following:

- An up-to-date curriculum vitae.
- A written response of one page that demonstrates your suitability for these positions based on your skills, knowledge and behaviour as they relate to the duties/requirements detailed in the Position Description. Please include a single sentence stating if you are applying for a full time or part-time position. See helpful tips for writing a successful application.
- A short video (five minutes maximum) - this is an opportunity to sell yourself and demonstrate your communication skills. Your video should complement your written application and curriculum vitae. See helpful hints for making your video.

In your video you should:
- Tell us who you are
- What attracted you to this role in Libraries ACT
- Thinking about duties of the role you are applying for and the environment you will be working in, using the S.T.A.R method (Situation, Task, Action, Result) to answer the following question:
- Libraries welcome people from all backgrounds and with different needs. Tell us about a time you helped someone, solve a problem, or made a positive difference to their experience.

We assess the content of what you say and not the quality of the recording, your appearance, background, or production skills. A simple recording on a phone or laptop is perfectly suitable. Please note: Incomplete applications will not be assessed.

Additional Information for applicants

How to create and submit your video

- Sign up to create an account with Dropbox or Google Drive.
- Record a short video on your preferred device.
- Using Apple devices (iPhones, iPad) – how to guide
- Using Android phones – how to guide

- Upload a video file in Dropbox or Google Drive. How to upload video files

- Dropbox - How to upload and download files in Dropbox | Dropbox Help




- Google Drive - Upload files and folders to Google Drive - Computer - Google Drive Help

- Copy the link to your video and add it to the second page of the written response.

How to share and copy link to video files
- Dropbox - How to share files from your phone or tablet | Dropbox Help
- Google Drive - Share folders in Google Drive - Android - Google Drive Help

Important: Please ensure you enable the correct permission sharing settings for the panel to review the video, see links above. HELPFUL TIPS FOR MAKING YOUR VIDEO

Read the position description/s carefully - try not to waste time talking about anything that isn’t relevant to the role.

- Focus on the role: Read the Position Description and keep your answer relevant to the duties and skills required.
- Plan your key points: Jot down the main things you want to cover before you start recording.
- Be natural: Use your notes as a guide but speak in your own words rather than reading a script or repeating your written application.
- Choose a different example: Pick a recent situation that clearly shows your skills for this role.
- Get comfortable: Wear something you’d normally choose for an interview.
- Find a quiet spot: A simple, well‑lit space where you can be heard clearly is all you need.
- Available recording device: Use any video recording device you have access to (mobile phone, tablet, or computer)
- Do a quick check: Record your video, watch it back, and make sure the sound and picture are clear enough to understand.

Accessibility and Adjustments We recognise that applicants may have different needs, preferences, or circumstances when applying.

If you experience any barriers such as technical, accessibility‑related, personal, or environmental, please reach out to the contact officer to discuss.

Applications should be submitted .

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

Note

There are several temporary positions available with the possibility of extension and/or permanency. Full-time positions work a rotating roster which includes at least two Saturdays per month. Part-time positions work a roster that includes a combination of weekday shifts and most Saturdays, supporting operational requirements. Salary for part time positions will be paid on a pro-rata basis.

📌 Library Support Officer | Full-time Temporary with a Possibility of Permanency (Canberra)
🏢 Act Government
📍 Canberra