McDonald’s Department Manager

Meadows Family Restaurants Pty Ltd

Mittagong, NSW.

Full Time

We seek self-starting, enthusiastic applicants with McDonald's Experience with a Diploma or higher (or at least 3 years of relevant work experience in lieu) to join our team as a full-time Department Manager.

This opportunity is at Meadows Family Restaurants Pty Ltd, which owns and runs McDonald’s Mittagong.

We are in the business of delivering Business Leaders, giving people the training and tools to succeed in medium to large organisations.

Our successful Family Franchise has been in McDonald's for over 40 years; our people are our success.

The duties and responsibilities of the successful applicant include:

Operational Management:

- Manage daily store operations in alignment with McDonald’s operational standards and Standard Operating Procedures (SOPs).
- Oversee all front-of-house and back-of-house activities including product flow, food safety, kitchen efficiency, and shift execution.
- Monitor compliance with HACCP protocols, WHS legislation, and internal audit frameworks
- Prepare for and lead internal and external audits, ensuring all compliance documentation is current and fully auditable.
- Implement, monitor, and review compliance registers, risk controls, and operational checklists.

Industrial Relations & Award Compliance

- Ensure all employment practices comply with the Fast Food Industry Award 2020, including:
- Overseeing rostering in line with ordinary hours, penalties, and break entitlements
- Managing and complying with the children and young person’s employment legislation.
- Record-keeping and payroll compliance





Financial & Inventory Oversight

- Monitor and report on KPIs such as sales growth, COGS, wastage, and labour-to-sales ratio.
- Manage budgets, including cost forecasting and P&L; accountability.
- Lead inventory control using digital stock management systems, ensuring loss prevention and supplier compliance.

Team Development & Leadership Pipeline

- Lead structured training programs aligned with McDonald’s L&D; frameworks to upskill shift leaders, supervisors, and assistant managers.
- Establish performance goals, deliver coaching feedback, and support succession planning initiatives.
- Promote a compliant, safe, and inclusive work environment in line with McDonald’s policies and the Fair Work Act.

Customer Experience & Quality Control

- Implement customer service standards and training programs to ensure consistent delivery of high-quality service.
- Address customer escalations through structured complaint management and root cause analysis.

Applicants must be prepared to work in a Team Environment, where success is measured by the outcomes delivered by teamwork and training.

Experience

- At least 3 years of relevant work experience is required, including 1-year experience in a management position within a McDonald’s operation.
- Qualifications




- Diploma in management or higher qualification or at least 3 years of relevant work experience in lieu; and
- Completion of one or more of the Department Streams Course or equivalent, including the post-class action planExamples of outcomes achieved in your teams, including managing staff, profit and loss and customer recovery, are highly recommended.

The successful Applicant must hold a valid work visa or be an Australian Resident. In addition to the above, the ideal candidate will have:
- Working knowledge of the Fast Food Industry Award 2020 and experience in implementing award-based compliance.
- Current and valid Food Safety Supervisor Certificate (required).
- Current First Aid Certificate (HLTAID011) and Fire Safety Certificate (or willingness to obtain prior to commencement).
- Proficiency with operational systems such as InMoment, BrandM8.
- Experience preparing for or managing compliance audits, risk reviews, and workplace investigations.
- Robust leadership, communication, and people development skills, particularly with training and mentoring upcoming management staff.
- High attention to detail with a proactive, solutions-focused mindset.

A competitive above award salary with allowances for experience + Bonuses when business goals are met or exceeded. Apply Now.

Job Types: Full-time, Permanent

Location: McDonald’s Mittagong

Benefits

- Employee discount
- Schedule:
- 8-hour shift
- Rotating roster
- Performance bonus

Pay: $79,425.00 – $79,990.00 per year

Benefits

- Employee discount
- Free food

Work Location: In person

📌 McDonald’s Department Manager - Mittagong NSW
🏢 Meadows Family Restruant
📍 Mittagong