Medical Receptionist/Secretary (Part-Time)

Monday to Wednesday | 24 Hours Per Week | Wollongong NSW

Dr Matthew Starr, Specialist Plastic and Reconstructive Surgeon, is seeking an experienced Medical Receptionist/Secretary to join the onsite team at Coastal Aesthetics, Plastic Surgery & Skin in central Wollongong. Reporting to the Practice Manager, you will work closely with Dr Starr and the broader practice team to ensure a seamless patient journey and provide responsive front-desk and administrative support. The role also assists with the upkeep of the practice’s social media channels.

To be successful, you will likely have the following skills and experience:

- Proven medical receptionist or secretary experience, preferably within a specialist or surgical environment (plastics experience highly regarded).
- Working knowledge of medical billing and reconciliation (Medicare, DVA, and health funds).
- Solid computer literacy and competence with practice management software (Xestro preferred).
- Excellent interpersonal and communication skills, with a welcoming phone manner and empathetic approach.
- Exceptional organisation, attention to detail, and the ability to work autonomously in a busy practice.




- An interest in social media and basic content curation is advantageous.

Primary Responsibilities include:

- Welcome patients and manage all front-of-house enquiries with a warm, professional manner.
- Schedule and confirm appointments, including hospital admissions and theatre bookings.
- Coordinate clinic days, manage patient flow, and provide pre- and post-operative administrative support.
- Prepare surgical quotes, process billings and payments, and follow up outstanding accounts (Medicare, DVA, and health funds).
- Manage audio-transcription and outgoing correspondence with GPs and specialist referrers.
- Liaise with hospitals and affiliated clinical staff.
- Assist with pre- and post-operative clinical photography when required.
- Maintain accurate, confidential patient records in line with privacy regulations.
- Support the upkeep of the practice's social media channels.

To Apply:

Please attach a cover letter addressing your suitability for the role along with an up-to-date resume including two professional referees. For confidential enquiries, please contact the Practice Manager, Seda on [02 4231 9466](tel:02 4231 9466).

📌 Medical Receptionist (Wollongong)
🏢 Five Star HR
📍 Wollongong