Medical Reception / Patient Concierge

- Established Plastic Surgery Practice
- Epping - close to train station
- Full time - Monday to Friday (no weekends)
- Great team & professional / friendly doctors
- Rate of pay is above award and relative to experience

About the Role Our Patient Concierge / Reception Person, plays a central role in the day-to-day patient experience. You will welcome patients warmly and professionally, create a genuinely personal experience, and support patients before and after consultations. Our Patient Concierge makes people feel welcome and makes great things happen during their journey!

Do you have what it takes to create the WOW experience for our patients?

Check out our Instagram page - COSMEX - to see we work hard but also love to have FUN!

Our Hours: To be an eligible candidate, you must be available to work between the hours of 8.30am or 9.00am, and to work through until 5.00pm to 5.30pm, with occasional finishes at 6.00pm when required.

COSMEX is an established plastic surgery practice with an experienced and supportive team. We operate during standard business hours, Monday to Friday.

Our team of specialist plastic surgeons, cosmetic doctors and aesthetic nurses deliver exceptional results to our patients. Our Administration team is welcoming, supportive and fun to work with.

We encourage our team to learn and grow. You will be invited to attend Conferences and industry seminars.

Training / Onboarding: Our 30 - 60 - 90- Day Onboarding Plan is designed to ensure your success.

Pay Rate:



We pay above award rate of pay and our annual pay reviews mean you never have to ask for a pay rise again! We review your performance annually and reward you for your contributions.

Key Responsibilities

- Welcoming patients warmly and professionally
- Creating a genuinely personal experience
- Managing a busy front desk and telephone
- Scheduling appointments and managing patient bookings
- Supporting patients before and after consultations
- Providing information about appointments, procedures and next steps
- Liaising with surgeons, nurses and other members of the clinical team

A full Position Description will be provided during the interview process.

About You

- Previous experience in medical, specialist or private practice reception
- Warm, friendly and naturally welcoming
- Confident and professional in your communication
- Calm and composed when the reception area gets busy
- Highly organised and able to manage competing priorities

What You Will Enjoy

- A welcoming and supportive team environment
- Opportunity to develop your skills and grow with the practice
- Exposure to the specialist plastic surgery and aesthetic environment + attend events
- Fun team lunches, staff perks and discounts on products and treatments

If this sounds like the career role you are seeking, please apply today! We look forward to hearing from you. Only candidates who meet our minimum selection criteria will be contacted.

COSMEX is an equal opportunity employer.

📌 Medical Reception / Administration - Medical Practice (Epping)
🏢 Important Group
📍 Epping