About Plus NDIS Care

Plus NDIS Care is a growing disability support provider focused on professional, participant-centred and compliant NDIS service delivery. As we commence and expand our services, we are seeking an experienced NDIS Operations & Compliance Manager to work closely with the Director and take a leading role in establishing and managing our operational and compliance systems.

About the Role

This is a hands-on leadership role for an experienced NDIS professional who understands how a provider operates in practice. The successful candidate will help build reliable systems from participant referral and intake through service delivery, workforce management, documentation, invoicing, quality and compliance.

Key Responsibilities

· Lead day-to-day NDIS service operations and participant onboarding.

· Develop, implement and maintain participant intake, Service Agreement, consent, risk and service-delivery processes.

· Coordinate participant services, Support Worker allocation and rostering oversight.

· Maintain participant records, progress notes and required operational documentation.

· Manage incident, complaint, feedback and risk-management processes.

· Maintain worker compliance records, screening, induction and mandatory documentation.

· Support NDIS invoicing, claiming, service reconciliation and billing accuracy.

· Monitor compliance with NDIS Practice Standards and relevant provider obligations.

· Maintain audit readiness and coordinate continuous quality-improvement activities.

· Assist with recruitment, induction, supervision and performance management of Support Workers.

· Build professional relationships with participants, families, Support Coordinators, Plan Managers and Allied Health professionals.

· Provide regular operational,



compliance and performance reporting to the Director.

About You

· Minimum 2–3 years of relevant hands-on experience within an NDIS provider organisation.

· Strong practical understanding of NDIS provider operations and compliance.

· Experience with participant intake, Service Agreements and service delivery.

· Experience with incidents, complaints, risk management, worker compliance and audit preparation.

· Understanding of NDIS pricing, claiming and participant funding arrangements.

· Strong documentation, organisation, communication and leadership skills.

· Ability to establish systems and processes in a growing organisation.

· Current NDIS Worker Screening Check, or ability to obtain one, and appropriate Australian working rights.

· Experience establishing, improving or expanding an NDIS provider operation will be highly regarded.

Why Join Plus NDIS Care?

This is an prospect to play a key role in building a growing NDIS provider. Our longer-term direction is to connect disability support with health and wellbeing, allied health, education, assistive technology and community participation. For the right person, there is genuine opportunity to increase hours and progress into a senior leadership role as the organisation grows.

How to Apply

Please submit your resume and a short cover letter outlining your direct NDIS provider experience and availability.

Please also answer this question in your application: “If you were responsible for establishing the operational systems of a growing NDIS provider, what would be your first three priorities?”

Selection focus: Practical NDIS provider experience, operational capability and compliance knowledge will be prioritised.

Pay: $50.00 – $60.00 per hour

Expected hours: 15.0 – 20.0 per week

Work Location: Hybrid remote in Hornsby NSW

📌 NDIS Operations & Compliance Manager (Hornsby)
🏢 Plus Life Clinic
📍 Hornsby