Join Our Team at Omnia Community Health

Omnia Community Health was established through the merger in January 2026 of Sunbury and Cobaw Community Health and Nexus Primary Health. Bringing together the deep community connections, shared values and specialist expertise of both organisations, Omnia builds on more than 50 years of experience delivering health and wellbeing services within the not-for-profit sector.

We offer a broad range of services across the lifespan including general practice, allied health, disability support, mental health, early childhood, family services, aged care and community wellbeing. These services are delivered from our sites in Broadford, Kinglake, Kyneton, Romsey, Seymour, Sunbury and Wallan, with additional outreach across surrounding communities.

We are committed to enhancing access to safe, high-quality, and sustainable health and community services across the Hume, Macedon Ranges, Mitchell, Murrindindi and Strathbogie local government areas.

About the Role

We are seeking a welcoming and organised NDIS Engagement Officer to join our Client Access team. This role is a key entry point for people NDIS seeking services at Omnia Community Health and plays an important part in ensuring clients receive timely, inclusive and coordinated access to the care they need.

As a NDIS Engagement Officer, you will support client registration, appointment booking and referral processing across a range of NDIS services. You will work closely with multidisciplinary teams to ensure accurate client information, effective triage of enquiries and a positive first experience for every client. Guided by the social model of health, you will help connect clients with the right service, at the right time, in the right way.

Ideally you would have experience in developing, preparing, and maintaining Service Agreements and Schedules of Support that clearly outline service delivery arrangements, participant responsibilities,



and funding allocations. Proven ability to navigate and apply the NDIS Pricing Arrangements and Price Limits to identify appropriate support items, calculate service costs, and ensure compliance with NDIS funding requirements.

As part of this role, you may be required to work across different sites and undertake travel to support service delivery.

What you will do

- Provide an efficient, timely and courteous response to all NDIS enquiries and incoming referrals in accordance with established procedures to achieve efficiency and deliver an exceptional client experience.
- Provide clients with accurate and timely information regarding Omnia Community Health’s NDIS services.
- Act as a key contact point for clients from initial engagement through to service access.
- Support clients, as required, through the process of identifying appropriate services, signing a Service Agreement, and allocating service hours.
- Register and maintain up-to-date client records in TrakCare and other systems in accordance with client record keeping requirements.
- Support NDIS Intake processes through other administrative duties as required.
- Build collaborative relationships with internal teams and external stakeholders.
- Participate in meetings, training and professional development activities

Advantages and Perks

- Our benefits enhance everyday wellbeing and encourage you to take time to make a difference in the community:
- Generous salary packaging and flexible working arrangements. In addition to your salary and superannuation,



you’ll also receive 17.5% leave loading and access to the full $15,900 salary packaging perks plus up to $2,650 meals and entertainment packaging benefits.
- Supervision embedded and valued within the team and support with your professional development.
- The option to access purchased leave.
- Free professional counselling from our world class employee assistance program.
- Access to the Fitness Passport program (subsidised access to selected gyms across Victoria) and organisational-led employee wellbeing initiatives such as virtual challenges and all-staff development day.
- Free parking on-site for all employees.

Desirable Requirements

- Certificate III or IV in Disability, Certificate IV in Ageing Support, Diploma of Community Services, Certificate III in Individual Support or similar relevant qualification.
- Relevant career experience and/or lived experience in navigating service systems.
- Experience using TrakCare (preferred)

Further Information For a confidential discussion, please contact Calie Shorten -Team Leader Intake at [0490 048 948](tel:0490 048 948) or [email protected]

How to Apply

As an employer, we are all about building a diverse and inclusive team where everyone feels welcome. We will best serve our local community if we are representative, which is why we encourage applications from people of all backgrounds, identities, abilities and experiences. If there is anything we can do to make the recruitment process more accessible for you, just let us know at [email protected] To be considered for this role, your application must include a cover letter, resume, including three referees, and responses to the key selection criteria in the Position Description. These must be uploaded directly through the application questionnaire.

Applications close 27 September 2026

📌 NDIS Engagement Officer (Sunbury)
🏢 Omnia Community Health
📍 Sunbury