Quality & Compliance Lead, Contact Centre Operations (New South Wales)

Quality & Compliance Lead, Contact Centre Operations (New South Wales)

17 Sep
|
Qantas
|
New South Wales

17 Sep

Qantas

New South Wales

Job Description

Qantas is seeking a Senior Manager Quality & Compliance - Contact Centres to lead the end-to-end quality and compliance framework across in-house and outsourced contact centre operations at Mascot Head Office. You will drive continuous improvement, risk management and governance using data and insights.

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You will shape standards, embed controls, and partner with senior leaders to deliver measurable improvements in customer experience and operational performance, leveraging AI-enabled quality

📌 Quality & Compliance Lead, Contact Centre Operations (New South Wales)
🏢 Qantas
📍 New South Wales

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