The primary accountabilities of the Technical Officer include: * Fulfil the responsibilities of this role in accordance with QCS values as outlined above. * Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces. * Provide operational support (on-site and remote) to QCS sites as required in a primarily Microsoft environment. * Configure/install/monitor/support/manage the ICT environments by high level technical expertise. * Provide a level of training of the QCS desktop setting and applications to QCS end users where required. * Develop and maintain QCS ICT documentation including knowledgebase articles and work instructions. * Provide Tier 1/2 technical support and participate on the contact centre as a primary method of incident resolution.



* Accurately triage and escalate incidents where required according to policies and procedures. * Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels. * Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained. * Update, maintain and work within procedures for the maintenance of one or more technical domains. * Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions. * Meet enterprise service levels by applying QCS ITSM processes.

📌 Technical Officer (Brisbane)
🏢 Queensland Government
📍 Brisbane