Must Have Skills: Workato Integration Platform

GoAnywhere Managed File Transfer (MFT)

Nice to Have Skills: AWS (EventBridge, Lambda, SQS, SNS, CloudWatch, API Gateway, etc.)

Detailed :

- Strong experience supporting and administering Workato-based integration platforms in enterprise environments.
- Lead production support for Workato integrations, GoAnywhere MFT, and AWS-based Integration Hub/Eventing platforms, ensuring high availability and business continuity.

- Act as the primary client-facing support lead, providing regular service reviews, incident communications, and operational status updates.

- Own and manage incident, problem, and change management processes, ensuring timely resolution of production issues and minimizing business impact.

- Ensure all support activities adhere to defined SLAs, OLAs, and KPIs, maintaining agreed service levels and customer satisfaction targets.

- Lead and mentor an offshore support team, providing technical guidance, workload management, escalation support, and performance oversight.

- Coordinate with client stakeholders, business teams, vendors, and development teams to resolve complex integration and data flow issues.

- Monitor, troubleshoot, and optimize integration workflows, MFT processes, event-driven architectures, and cloud-based components across the support landscape.

- Manage production deployments, release validations,



and post-implementation support activities while ensuring minimal disruption to business operations.

- Ensure platform security, data integrity, compliance, and governance standards are maintained across Workato, GoAnywhere MFT, AWS services, and related integration components.

- Implement and maintain monitoring, alerting, and observability capabilities to proactively identify and address operational issues.

- Conduct root cause analysis (RCA) for major incidents and drive preventive actions to reduce recurring issues and improve platform stability.

- Maintain operational runbooks, support procedures, knowledge repositories, and disaster recovery documentation.

- Collaborate with architecture and engineering teams to recommend platform improvements, automation opportunities, and operational best practices.

- Support audits, compliance reviews, security assessments, and governance activities related to integration services.

- Experience working with cloud technologies, including AWS services, event-driven architectures, APIs, integrations, and managed file transfer solutions.

- Familiarity with ITIL processes, service management tools (ServiceNow/Jira), monitoring tools, and enterprise support frameworks.

- Ability to manage multiple priorities in a fast-paced production support setting while maintaining a strong customer-focus and ownership mindset.

Certifications Needed: Workato Pro1, Pro2, Pro3

📌 Production Support with Workato (Perth)
🏢 XPT Software
📍 Perth