About The Role

We are seeking a Microsoft Dynamics & Copilot Project Manager to lead strategic CRM and business transformation initiatives across Sales, Customer Engagement, and Technology teams.

This is a highly business-facing role requiring an individual who can effectively partner with Sales leadership, business stakeholders, and technology teams to drive adoption and value realization from Microsoft Dynamics 365, Microsoft Copilot, Power Platform, and related digital capabilities.

Key Responsibilities

- Manage end-to-end delivery of CRM, automation, and AI initiatives.
- Serve as the primary liaison between Sales, Business, and Technology teams.
- Develop trusted relationships with senior business stakeholders and executive sponsors.
- Translate business challenges into actionable CRM, automation, and AI-enabled solutions.
- Facilitate workshops, roadmap discussions, and prioritization sessions.
- Manage stakeholder expectations and successfully navigate complex business environments.
- Lead the roadmap, delivery, and adoption of Microsoft Dynamics 365 CRM capabilities.




- Drive improvements across customer engagement, sales effectiveness, lead management, and reporting processes.
- Lead the identification and implementation of Microsoft Copilot use cases across Sales and Customer Operations.
- Drive AI adoption initiatives to improve productivity, customer engagement, and decision-making.
- Oversee implementation of solutions leveraging:
- Power Apps & Automate
- Copilot Studio
- Power BI

Required Experience

- 10 years of experience in Project Management, CRM Transformation, Digital Transformation, or Enterprise Technology Delivery.
- Proven experience delivering Microsoft Dynamics 365 CRM initiatives.
- Robust experience working directly with Sales, Customer Engagement, or Revenue Operations teams.
- Experience leading Microsoft Copilot, AI, automation, or digital workplace transformation initiatives.
- Experience delivering solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, Copilot Studio).

📌 Project Manager (MS Dynamics & Copilot) (Sydney)
🏢 iSoft
📍 Sydney