Overview

Work Type: Fixed-term - Full-time

Salary: Salary not specified

Grade: Grade in advertisement

Occupation: Administration

Location: Melbourne - Eastern suburbs

Reference: VG/1947365

- Location | HQ Burwood East
- Full Time | Fixed Term (ends 16.7.2027)
- PTA 3 |$76,680 pa plus superannuation CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role The Quality and Evaluation (Q&E;) Support Officer provides essential administrative and compliance support to ensure CFA's Quality Management System and Operational Doctrine and Training meet Registered Training Organisation (RTO) standards.

We are seeking a full-time Quality and Evaluation Support Officer to ensure processes are followed, documentation meets quality requirements, and validation and assurance activities are completed efficiently.

This is a fantastic parental leave opportunity commencing immediately through to July 2027. In this role you will contribute to strengthening CFA's Registered Training Organisation (RTO) by supporting our Q&E; team. You will help ensure robust governance and compliance practices are in place, with a strong focus on enhancing the member experience.

You will play a key part in shaping the quality of our training and operational standards, supporting continuous improvement initiatives, and working within a collaborative, purpose-driven team committed to community safety.

About you





Our ideal candidate will be able to demonstrate the following:
- Strong administrative skills with experience preparing professional documents, correspondence and reports
- Excellent attention to detail, accuracy and thoroughness in all tasks
- Strong communication and interpersonal skills to build stakeholder relationships
- Proven ability to provide administrative support to a team or department, working proactively with minimal supervision
- Effective team player with a collaborative approach
- Analytical skills to identify and drive continuous improvement initiatives
- Proficiency with MS Office, database and knowledge of financial systems an advantage
- Experience working in a training or RTO environment will be highly regarded

If you are seeking a challenging administration role on a fixed term basis, looking to develop your career in a governance and compliance setting, or currently studying your TAE qualification, with a robust interest in training governance and enhancing the member experience, this could be the ideal development opportunity for you. A detailed position description is attached.

Why choose CFA

- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Health Ready programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways

Your Application Click the ‘Apply' button to access our online application portal.



You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, pleas e include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.

Applications will be reviewed as they are received, so we encourage you to apply early.

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

Applications close: 11:59pm 23 September 2026.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected]

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.

You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]

Applications close Wednesday 23 September 2026 at 11.59pm

Posted

16 September 2026

📌 Quality and Evaluation Support Officer (Melbourne)
🏢 Victorian Government
📍 Melbourne