About the role

As the first point of contact for our clients, you will play an important role in delivering exceptional client service while supporting our accountants and administration team.

About us

Acute Business Services is a well established accounting and business advisory firm seeking a friendly, professional, and highly organised Receptionist / Client Services Administrator to join our team. This role offers diversity and opportunities to develop recent skills.

Key responsibilities

- Answering and directing incoming calls
- Greeting clients and visitors
- Managing appointments and meeting rooms
- Processing mail and electronic communications
- Assisting clients with ATO Portal access, authorisations and administration queries
- Managing client workflow tasks through ATOMate
- General office administration and team support

About you

- Previous reception or administration experience
- Excellent communication and customer service skills
- High attention to detail and organisation




- Professional presentation and telephone manner
- Strong Microsoft 365 skills
- Ability to work independently and as part of a team
- Dependable, reliable and proactive
- Desirable: Experience in an accounting, bookkeeping, legal or qualified services environment
- Desirable: Familiarity with Xero Practice Manager (XPM), FYI Docs, CAS360, ATOMate, ATO Online Services for Business, Microsoft 365, FuseSign

Benefits

- Competitive salary package
- Supportive and friendly team culture
- Modern South Perth office with free on-site parking
- Ongoing training and development
- Exposure to leading accounting and practice management software
- Stable long-term career opportunity within an established firm

If you enjoy working with people, thrive in a professional environment, and take pride in delivering outstanding client service, we'd love to hear from you.

📌 Receptionist / Client Services Administrator (Accounting Practice) (South Perth)
🏢 Acute Business Services
📍 South Perth